Outbound Telesales Supervisor

Company: Support Services Group (SSG)

Job Overview

Support Services Group is seeking an experienced and motivated Outbound Telesales Supervisor to lead and support a team of sales representatives. This role is responsible for overseeing daily operations, monitoring team performance, and ensuring sales goals and quality standards are consistently achieved.

The ideal candidate has strong leadership, communication, and sales skills, with the ability to motivate team members, improve performance, and deliver a positive customer experience.

Key Responsibilities

• Supervise and support a team of outbound telesales representatives.
• Monitor daily sales performance, productivity, and individual and team targets.
• Provide coaching, feedback, and guidance to improve sales results.
• Ensure compliance with company policies, procedures, and quality standards.
• Monitor call quality and identify opportunities for improvement.
• Prepare and review performance reports and communicate results to management.
• Support the team in addressing challenges and achieving operational goals.
• Foster a positive, collaborative, and results-driven work environment.

Qualifications

• Previous experience in telesales, outbound sales, or a call center environment.
• Previous supervisory or team leadership experience preferred.
• Strong communication, interpersonal, and leadership skills.
• Ability to motivate teams and work toward performance targets.
• Strong problem-solving and organizational skills.
• Comfortable working in a fast-paced, goal-oriented environment.

About Support Services Group

At Support Services Group, we are committed to delivering exceptional customer experiences through dedicated teams, operational excellence, and a culture focused on collaboration and continuous improvement.