Parking Associate, IS-0303-05

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

Key Responsibilities

Skills, Knowledge & Expertise

• Assists with the day-to-day operations of the parking facility. Ensures effective and safe entrance and exit of vehicles through parking gates. Independently and accurately operate a POS cash register.
• Accurately collects both credit and cash parking charges from customers and returning correct change and receipts. Communicates cash overages or shortages to the Supervisor.
• Works in a highly effective team environment with other Associates and Supervisors.
• Communicates and collaborates with visitor services, store, IT and other museum staff.
• Document opening and closing till amounts.
• Adheres to SOP’s surrounding cash handling, opening and closing duties. Abides by uniform standards and dress codes.
• Patrols parking areas and reports safety concerns or hazards to security. Provides traffic control as needed (rarely).
• Assists in removal of snow and ice from vehicle entry lanes as needed (rarely).
• Completes and submits a written report of accident damage to vehicle or equipment malfunction (rarely).

• Provides friendly customer service and direction to customers entering and exiting the parking facility. Discussion of museum experience, if visitor shows interest, ask about visit that day, and offers that they should return soon.
• Directs customers to ensure smooth traffic flow throughout parking lot.

Benefits

• Experience with practices, methods and processes of the day-to-day operations of a parking program in order to provide support and assistance to the Business Operations Unit.
• Knowledge of cash-handling and reconciliation procedures, including operating a cash register and ensuring accurate accounting of funds and transactions.
• Ability to investigate and reconcile discrepancies relating to such items as receipt control, parking charge issues, or safety concerns.
• Capacity to work with others and provide high-quality and efficient customer service to meet customer needs.
• Ability to communicate clearly and professionally in a fast-paced environment to assist customers, address concerns, and handle a variety of situations with tact and sound judgment