
Posted 1 month ago
Part Time Customer Experience Associate
Los AngelesOn-sitePart-time
AI Summary
Part-time Customer Experience Associate at Buck Mason handling customer inquiries via phone, email, and live chat; solving delivery and transaction issues; providing fit and style advice; analyzing metrics and processes; and partnering on policies to improve customer experience.
About this role
Here at Buck Mason, we're committed to providing our customers with the an extraordinary shopping experience from start to finish. As a Customer Experience team member you will play a critical role in turning our customers into promoters while scaling and improving our daily operations. The ideal candidate is a driven, results-oriented, self-directed and strategic customer advocate. This person is obsessed with creating a unique interaction between each customer and the Buck Mason brand.
You’ll work closely with technology, product, retail, and online teams to implement, maintain and, most importantly, improve processes and systems that innovate the customer experience and e-commerce industry.
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ExcelGoogle Sheets
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.