Partner Support Advisor

Salary: £26,100 per year
Contract: Full Time, Permanent
Location: Brockworth, Gloucestershire
Team: Onecom Partners

Why Join Us?

Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You will join a multi-award-winning company, with over 800 talented people committed to delivering great customer experiences driven by the Onecom Way; Think Kaizen, Be Respectful, Build Relationships, Make it Happen, Work Smart, Be Amazing.

Onecom Partners, a division of the Onecom group, is a leading provider of Communication Technology within the telecoms channel industry. We've assembled an award-winning team of ambitious, inspiring, and innovative individuals dedicated to delivering exceptional service with integrity and expertise. Our commitment to fostering a market-leading environment allows our team members to thrive and excel.

About the role

As a Partner Support Advisor within Onecom Partners, you will play a key role in delivering frontline support to our Partner Operations Help Desks. As the the first point of contact for support queries, you'll work closely with our partners, providing outstanding service and technical assistance for our customers, whilst helping to ensure the continued success of our partner network.

What you'll be doing

• Building and maintaining strong relationships with partners through regular communication and exceptional service.

• Provide technical assistance for our products and services, including Data connectivity, Voice over IP, and Mobile telephony.

• Delivering outstanding customer experiences through email and telephone communication.

• Collaborating with internal teams to ensure partner needs are met and issues are resolved promptly.

What we're looking for

• Excellent communication skills, both written and verbal.

• A proactive attitude with a willingness to learn and develop.

• Strong problem-solving abilities.

• Good computer literacy and confidence using technology.

• A customer-focused approach with the ability to build rapport and trust.

Our dream candidate will also have

• Previous experience in a customer support, helpdesk, or service environment.

• An interest in telecommunications or technology.

• Technical aptitude or experience supporting connectivity, telephony, or communication solutions.

• Experience working with partners, resellers, or business customers.

Perks for our people
🌟 Holidays: 25 days + bank holidays and buy/sell options
🌟 Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
🌟 Lifestyle: 9% combined pension contribution and 4x salary life assurance
🌟 Rewards: Quarterly and annual employee awards, discounts on tech
🌟 Socials: All-expenses-paid company events
🌟 Development: In-House Training Academy
🌟 Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Everyone belongs at Onecom

We believe that diverse teams bring a range of experiences and better ideas that fuel innovation. That’s why we’re committed to creating an environment where everyone feels valued, respected, and able to bring their authentic selves to work. We welcome applications from people of all backgrounds, experiences, identities, and perspectives.