Patient Navigator

Serve as a trusted liaison between patients, caregivers, healthcare providers, and clinical research sites.

Guide patients through the clinical trial referral, screening, and enrollment journey.

Educate patients and families on clinical trial opportunities and precision medicine.

Identify and help remove barriers to care by connecting patients with appropriate resources.

Coordinate medical record collection and facilitate seamless handoffs to research sites.

Maintain ongoing communication and support throughout the patient journey.

Partner closely with Product, Engineering, Operations, and Clinical teams to improve the patient experience.

Respond to inquiries from patients, providers, and internal stakeholders.

Provide feedback that informs new workflows, features, and service offerings.

Document patient interactions and maintain accurate case records.

Contribute to SOPs, educational content, and operational documentation.

Track key navigation metrics and prepare reports on patient outcomes and team activities.

Help build and scale Trial Library's patient navigation program as the company grows.

Bachelor of Science in Nursing (BSN), Associate Degree in Nursing (ADN), or equivalent nursing degree required. An active RN or LPN license is not required.

2+ years of experience supporting oncology patients, patient navigation, clinical research, or a related healthcare setting.

Working knowledge of clinical trials and the patient enrollment process.

Strong communication and interpersonal skills with the ability to explain complex medical information to diverse audiences.

Excellent organizational skills with the ability to manage multiple patients, priorities, and deadlines.

Demonstrated empathy, sound judgment, and a patient-first approach.

Comfortable working in a fast-paced, collaborative environment with evolving priorities.

Proficiency with electronic health records (EHRs), CRM systems, or similar healthcare technology platforms.

Experience working at an early-stage or high-growth startup.

Oncology clinical trial enrollment or study coordination experience.

Clinical Research Coordinator (CRC), CCRP, or other clinical research certification.

Experience collaborating with Product, Engineering, or Operations teams to improve workflows or services.

Experience developing SOPs, patient education materials, or operational processes.

Multilingual (Spanish, Mandarin, Cantonese, or other languages commonly spoken by oncology patient populations).

Familiarity with precision medicine, biomarker testing, or molecular diagnostics.