Patient Services Representative

Patient Services Representative

The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications required

• High School Diploma or equivalent

• Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic

• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Essential Job functions and responsibilities

Front Desk Operations:

• Greet patients and guests with a cheerful demeanor

• Determine necessary services and direct patients accordingly

• Collect demographic information and ensure proper signatures for billing accuracy

• Maintain logs of patient information and manage phone inquiries professionally

• Manage office supplies and maintain a clean and welcoming environment

Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances

• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

Facility Cleanliness:

• Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms

Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

Other Duties:

• Assist management with additional tasks or projects as assigned

Nonessential Job functions:

• Support patient care areas by ensuring appropriate supplies are stocked

• Assist with patient restraint procedures and documentation as needed

• Attend scheduled meetings as required

Job Competencies

• Proficient in navigating and utilizing Electronic Medical Records (EMR)

• Understanding and compliance with Hospital Policies and Procedures

• Commitment to ongoing education and professional development

Physical Requirements:

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility

• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance

• Occasional: Climbing, Kneeling, Distinguishing colors

• Rarely: Exposure to electric shock and confined spaces

Work Environment:

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials