Posted 1 month ago
Pickup Operations Specialist/Supervisor
Eastvale, California, United StatesRemoteFull-time
AI Summary
Coordinate daily pickup schedules and support dispatch operationsMonitor pickup SLA performance and follow up on delayed or failed pickupsCommunicate with drivers and customers regarding pickup status and operational updatesSupport pickup operations for large-volume and key account customersInvestigate and resolve pickup-related operational exceptionsAssist with pickup route optimization and operational efficiency improvementsTrack and maintain pickup operational records and KPI reportsSupport p
About this role
- Coordinate daily pickup schedules and support dispatch operations
- Monitor pickup SLA performance and follow up on delayed or failed pickups
- Communicate with drivers and customers regarding pickup status and operational updates
- Support pickup operations for large-volume and key account customers
- Investigate and resolve pickup-related operational exceptions
- Assist with pickup route optimization and operational efficiency improvements
- Track and maintain pickup operational records and KPI reports
- Support pickup cost tracking and operational data analysis
- Coordinate with warehouse and transportation teams to ensure smooth operational execution
- Assist with peak season operational support and capacity coordination
Requirements
- Bachelor’s degree preferred
- 1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred
- Strong communication and coordination skills
- Detail-oriented with strong problem-solving abilities
- Ability to work in a fast-paced operational environment
- Proficiency in Excel and basic operational systems
- Strong organizational and multitasking skills
- Bilingual in Mandarin and English
Benefits
- Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus
- 7 PTO days
- 5 Paid Sick Leave Days
- 6 Paid Holidays
- 401K
- Medical insurance, Dental and Vision Insurance, STD/LTD