Player Support Specialist for Riot Games Account with Hungarian and English

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Player Support Specialist for Riot Games Accounts, fluent in both Hungarian and English. This role is perfect for gaming enthusiasts who are dedicated to providing top-notch support to players of Riot Games. As a Player Support Specialist, you will help Hungarian-speaking players with their inquiries and issues related to their Riot Games accounts, ensuring they receive the assistance they need for an exceptional gaming experience.

Responsibilities

• Deliver timely and effective support to Hungarian-speaking players through email, chat, and support tickets regarding their Riot Games accounts.
• Troubleshoot a range of account-related issues, including login challenges, account recovery procedures, and billing inquiries.
• Document, track, and manage customer interactions within the support ticketing system for follow-up and transparency.
• Effectively communicate relevant policies, procedures, and updates to players to ensure their understanding.
• Collaborate with internal teams to escalate and resolve complex player issues efficiently.
• Stay informed about the latest game features, updates, and community trends to provide knowledgeable support.
• Contribute to the enhancement of support processes and workflows to improve overall player satisfaction.

Requirements

• Fluency in Hungarian and English, with strong written and verbal communication skills.
• Previous experience in customer support or a similar role is preferred.
• Exceptional troubleshooting and problem-solving skills for effective player assistance.
• A strong passion for gaming, especially regarding Riot Games, with an understanding of their titles and communities.
• Availability to work flexible hours, including evenings and weekends, as required for support.
• Familiarity with customer support tools and ticketing systems is an advantage.
• A friendly demeanor, empathy, and a dedication to achieving high levels of player satisfaction.

Benefits

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses
• Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)