Practice Support Assistant

What’s in it for you?

Optical Assistant Vacancy - Haine & Smith, Malmesbury

This is more than a role in optics - it’s an opportunity to become a key part of a patient’s journey to better vision and confidence.

As a practice support assistant, you’ll be the first point of contact for our patients and a trusted guide throughout their experience with us. Combining exceptional customer care with developing clinical and technical skills, you’ll play a vital role in delivering outstanding patient outcomes.

With structured training and support, you’ll progress into dispensing spectacles and advising on tailored optical solutions, building a long-term career in optics.

You will also receive:

• No Sunday or bank holiday working
• Access to Health Cash Plan (claim cashback on healthcare purchases)
• Retail discounts
• Cycle to work scheme

We offer a range of benefits designed to support your wellbeing, development, and work-life balance

About the Role

We are looking for a full-time Practice Support Assistant to join us in delivering outstanding patient care. You’ll play a key role in providing expert advice, sharing knowledge on frames and fittings, and delivering ongoing care that makes patients feel confident, comfortable, and cared for.

What You’ll Be Doing

Creating Exceptional Patient Experiences

• Welcoming patients and creating a warm, professional first impression
• Managing appointments, enquiries, and correspondence
• Supporting patients throughout their visit with empathy and confidence

Developing Optical Expertise

• Interpreting prescriptions from optometrists
• Advising on frames, lenses, and styling to suit lifestyle and needs
• Taking precise measurements to ensure perfect fit and comfort
• Supporting contact lens patients with handling and aftercare advice (with training)
• Carrying out initial pre-screening checks as part of the patient journey, preparing them for their clinical examination

Hands-On & Technical Responsibilities

• Carrying out adjustments and minor repairs to spectacles
• Checking lenses and frames to ensure quality and accuracy
• Ordering and managing optical products and stock
• Maintaining attractive, well-organised frame displays

Keeping the Practice Running Smoothly

• Handling daily administration including payments, banking, and reports
• Supporting NHS processes and invoicing
• Maintaining excellent practice standards, cleanliness, and presentation

What Makes This Role Exciting

• Career progression – full training to become a dispensing specialist
• Skill development – blend of customer care, clinical support, and technical expertise
• People-focused – build lasting relationships and genuinely help patients
• Variety – no two days are the same
• Impact – directly improve how people see and feel every day

What We’re Looking For

We’re looking for someone who is passionate about people and ready to grow.

You’ll Bring:

• A strong background in customer service
• Excellent communication skills with a natural ability to build rapport
• A positive, outgoing, and professional approach
• Attention to detail and pride in delivering high standards
• Commercial awareness and confidence recommending products
• A team-focused mindset with flexibility to support across practices

Bonus (but not essential):

• Experience in optics or dispensing
• Full driving licence and access to a car

Your Future With Us

With ongoing training and support, you’ll gain the knowledge and confidence to:

• Dispense spectacles independently
• Provide expert optical advice
• Play a key role in patient care and business success

Above All

We’re looking for someone who genuinely cares. Someone who will go the extra mile to ensure every patient feels valued, supported, and confident in their vision.

What's Next?

Click apply below and we will ensure you are contacted as soon as possible by one of our team.

Salary - Max

GBP £25,000.00

Salary - Min

GBP £25,000.00