Product Manager (ACRA)

Product discovery and problem definition

• Own product or problem area and develop a clear understanding of its users, operational context and organisational objectives.

• Conduct or support user research, data analysis, stakeholder interviews and service reviews to identify user needs and underlying problems.

• Define clear problem statements and explain why the problem matters to users, ACRA and the wider business ecosystem.

• Distinguish underlying problems from symptoms and validate assumptions before committing to solutions.

Product strategy and prioritisation

• Work with product leads, business owners and stakeholders to translate organisational priorities into a clear product vision, roadmap and measurable outcomes for the assigned product area.

• Develop logical product approaches that address the defined problem and consider viable alternatives.

• Prioritise improvements based on user value, organisational impact, effort, risk and available evidence.

• Define and maintain the product backlog, ensuring priorities and intended outcomes are clearly understood by the team.

• Identify trade-offs and document the rationale for key product decisions.

Experimentation and product delivery

• Define minimum viable product approaches and experiments to test key product assumptions.

• Work closely with designers, engineers and operational teams throughout discovery, delivery, launch and iteration.

• Translate product intent into clear outcomes, hypotheses, acceptance criteria and priorities without prescribing unnecessary implementation detail.

• Monitor delivery progress, dependencies and execution risks, and adapt the approach when new evidence emerges.

• Plan and support product launches, adoption activities and stakeholder communications.

Measurement and continuous improvement

• Define success measures linked to the problem being solved, including user, service, operational or cost outcomes where relevant.

• Work with data and operational teams to establish the data needed to track product performance.

• Analyse product metrics, user feedback and operational data to identify improvement opportunities.

• Review whether delivered changes achieved their intended outcomes and recommend next steps based on evidence.

Stakeholder and technical collaboration

• Build effective working relationships with users, business owners, designers, engineers, operations teams and other stakeholders.

• Facilitate discussions to align stakeholders on the problem, priorities, trade-offs and intended outcomes.

• Participate meaningfully in technical discussions and develop a high-level understanding of how the product and its supporting systems work.

• Surface dependencies, constraints and risks early, and work with the relevant teams to resolve execution issues.

• Communicate product decisions, progress and outcomes clearly to technical and non-technical audiences.

Product governance and operations

• Ensure product activities comply with applicable government security, privacy, accessibility, procurement and audit requirements.

• Maintain essential product artefacts such as the product vision, roadmap, backlog, decision records, success measures and product factsheet.

• Identify relevant execution risks, including adoption, technical complexity and stakeholder dependencies, and support proportionate mitigation.

• Track product costs and support budgeting, procurement and vendor management activities where applicable.