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Product Specialist, Custom Content

TokyoHybrid

AI Summary

A Product Specialist supports pre- and post-sales for Getty Images’ Custom Content product in Asia-Pacific, liaising with clients, managing briefs, onboarding, and ensuring satisfaction and renewals.

About this role

The Creative team provides customers with original, relevant, and contemporary visuals. Through an industry-unique combination of consumer research, proprietary data, and three decades of trend reporting experience, the team delivers actionable insights that guide customers to the visual content that connects with consumers. Closely collaborating with our contributor base of photographers, videographers, and illustrators around the world, the team develops market leading, authentic, and differentiated content.

The Role:

Product Specialist liaises with clients to support strategic pre- and post-sales conversations around our Custom Content product for customers in Asia-Pacific.

Who You Are:

You are results-focused and organized, with expert attention to detail, and excellent communications skills. You have a passion for visual content and how it’s used to tell stories.
You love working with clients to manage expectations and solve problems, whether it’s discussing specific, objective metrics or subjective creative concepts. You like a challenge and get a great sense of accomplishment when you build brand new clients into happy, repeat customers.

Your Next Challenge:

  • Provide end to end support for Getty Images’ Custom Content product, a professional crowd-sourced solution for creating exclusive content at scale.
  • Pre-sales: Support the discovery process and provide subject matter expertise to drive new business opportunities and our sales teams toward closing new Custom business.
  • Post-sales: Support customers to get the most value out of the product, from onboarding and familiarizing them with the functionality of our proprietary platform, to managing conversations around creative briefs, as well as monitoring the timing of their contracts to ensure full utilization of the service, client satisfaction and positioning effectively for renewal
  • Collaborate closely with our Creative content and production teams on brief execution and logistics, working as a liaison between them and our clients
  • Using our various systems and processes, work with our enterprise sales teams, legal, and finance to seamlessly support delivery of the service

    • What You’ll Need:

  • Fluency in Japanese and English is a must (business proficiency level for both)
  • Experience in account management or customer success roles, or as a SME (subject mater expert)
  • Strong customer service and communication skills and the ability to build and maintain relationships – internally and externally
  • Top-notch organizational skills and ability to handle multiple short and long term tasks, managing projects and delivery expectations on tight deadlines
  • Proficient to advanced computer literacy (MS Office Tools and preferably Salesforce)

    • Skills

    Brief ExecutionClient OnboardingContent Production SystemsContract ManagementCustomer Success PlatformsMicrosoft OfficeProject Management ToolsSalesforce

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