Posted 1 month ago
Product Support Representative - Tier 1 (EHR/Patient/Front Office) - Phoenix AZ
PhoenixHybridFull-time
AI Summary
Provides Tier 1 product support for an EHR platform, handling patient and front-office inquiries. Troubleshoots issues, documents resolutions, and escalates complex problems while maintaining customer satisfaction.
About this role
Skills
Customer SupportDocumentationEHREscalation ProceduresFront-office WorkflowsPatient PortalsTicketing SystemsTroubleshooting
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All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.