Posted 18 days ago
Program Lead
AI Summary
Leads program standardization, operational best practices and automation across client accounts, managing life cycle projects, reporting, and cost savings initiatives. Provides exception customer service and leadership visibility on program progress.
About this role
Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference, we hope you'll apply for a position with us.
Job Summary
- Standardization of best practices across clients
- Pro-actively identifying issues and/or concerns
- Strong operational knowledge and ability to offer solutions to account teams on what has worked on other programs
- Drive automation, standardization and training across practice
- Provide exception customer service
- Expert in life cycle management
- Ability to manage higher volume of projects and multitask between them
- Utilize reporting to drive awareness of results and triage issues
- Prioritize daily tasks and ability to pivot based on practice needs
- Drive visibility and communication to leadership on initiative and project progress
- Drive cost savings
- Adherence to client time and expense policies
- Provide weekly/monthly reporting on invoice progress and status
Qualifications
Skills
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