Program Manager

The Program Manager will lead the launch, development, and ongoing success of the Brooklyn program by building strong operational structure, overseeing staff performance, and ensuring high-quality service delivery. This role is responsible for creating organized systems, driving accountability, maintaining compliance standards, supporting team development, and ensuring strong communication with families and referral sources. The Program Manager will oversee day-to-day operations, help implement workflows and procedures, monitor service quality, and address operational challenges proactively to support long-term program growth and stability. The ideal candidate is a strong leader who is highly organized, solutions-focused, and capable of managing multiple operational priorities while maintaining professionalism and responsiveness. This position requires excellent communication skills, strong follow-through, and the ability to build a positive and accountable team culture. The Program Manager will play a key role in shaping the success, reputation, and growth of the Brooklyn program from the ground up.