Project Manager

ROLE: Project Manager

SALARY: 10-15% hike on current salary

JOB TYPE: Full Time

LOCATION: Kuala Lumpur, Malaysia

JOB DESCRIPTION:

We are looking for a Project Manager with 10 years of experience.

Key Responsibilities

Project Delivery

• Lead end-to-end delivery of technology projects across the APAC Consumer Servicing

portfolio, from initiation through to post-implementation review

• Define and maintain project plans, milestones, resource plans, and delivery roadmaps

• Manage project scope, schedule, budget, risks, issues, and dependencies proactively

• Drive delivery cadence across distributed squads in Malaysia, India, and the Philippines

• Facilitate sprint planning, stand-ups, retrospectives, and stakeholder reviews

Stakeholder Management

• Act as the primary point of contact for project-related communications with business and

technology stakeholders

• Prepare and present clear status reports, dashboards, and executive updates

• Build and maintain strong working relationships with regional and global stakeholders

• Manage expectations across multiple competing priorities and escalate appropriately

Governance & Process

• Ensure projects adhere to agreed governance frameworks, change management

processes, and audit/compliance requirements

• Maintain project documentation including charters, RAID logs, decision registers, and

retrospective outputs

• Support continuous improvement initiatives to enhance team delivery capability and

ways of working

• Champion Agile best practices and coach team members where needed

Requirements

Must Have

• Minimum 10 years of project management experience, with a proven track record of

delivering technology or digital transformation projects

• Strong experience working in Agile environments (Scrum, Kanban, SAFe); ability to flex

between Agile and waterfall delivery models based on context

• Demonstrated ability to work in complex, fast-paced environments with multiple

concurrent initiatives

• Experience managing cross-functional and geographically distributed teams

• Excellent communication, facilitation, and stakeholder management skills

• Strong analytical and problem-solving skills; comfortable working through ambiguity

• Proficiency in project management and collaboration tools (Jira, Confluence, MS Office

suite)

Preferred

• Financial services industry experience — banking or insurance sector strongly preferred

• Exposure to consumer-facing technology platforms such as digital servicing portals, CRM

systems, contact centre platforms, or chatbot/AI solutions

• Familiarity with vendor management and third-party integration delivery

• Experience working within a regulated environment with compliance and audit

obligations

• Relevant professional certification: PMP, PRINCE2, PMI-ACP, CSM, or equivalent