Public Records Researcher I

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Role Purpose:

Ensuring a first class customer and candidate experience conducting credit, criminal and database checks in line with qualitative and quantitative performance targets for the role, utilizing available resources such as telephone or electronic processes in a professional and timely manner, adhering to company policies and procedures in order to help candidates get hired.

Work must be completed in the Ontario area due to licensing requirements.

Responsibilities

Responsibilities:

• Ensures that duties are carried out professionally and in line with the priority to help candidates get hired
• Quickly and effectively researches and verifies facts provided by candidates of clients’ to ensure the screening process is completed in a timely manner
• Conducts interviews with professional referees to verify candidates’ employment history
• Communicates with candidates, with tact and diplomacy, to obtain missing information or to clarify details as quickly as possible
• Maintains regular contact and supports candidates to assist them throughout the screening process where necessary
• Collaborates with other teams to keep clients informed of issues throughout the screening process
• Reviews and maintains a good understanding of service level agreements and performs work in accordance with clients’ requirements
• Implements changes to processes as directed following changes to service level agreements
• Stays up to date with procedures and Service Level Agreements to ensure clients’ needs are continually met
• Ensures all actions comply with the Data Protection legislation
• Maintains accurate and up to date records of actions taken in the background screening process
• Produces reports for clients that are accurate and representative of the full facts and in line with the accepted standards
• Maintains a standard of work that meets the department quality and productivity targets
• Conducts phone calls in a manner that is professional and reflects the overall ‘helping people to get hired’ philosophy
• Assists team members and works as part of the team to ensure customers’ expectations are met

Education:

• High School diploma or equivalent required
• Bachelor’s degree in a related field is preferred

Qualifications

Experience:

• Computer literate with specific experience of using Microsoft Office and email proficiently;
• Confident with telephone communications, including chasing for information whilst maintaining good clients/candidates relations but robustly to be able to close tasks off
• Previous customer service experience preferred
• Ability to communicate written and verbally in English with fluency and in a polite way

Knowledge & Skill:

• Works under direct supervision and follows standard procedures to accomplish assigned tasks
• Follows step-by-step routines or has careful oversight by others.

What do we offer

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee

*All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities