AI Summary

Reviews and enters client orders and court subpoenas into the system, communicates with clients to answer questions and resolve issues, and prioritizes assignments in a fast-paced environment.

About this role

About Us:

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. As an end-to-end service provider, we can provide strategic advantages to our clients by offering legal support services at every stage of their legal proceedings.

Job Description:

Job Title: Records Case Opening Coordinator

Position Summary:

Magna Legal Services is seeking a Records Case Opening Coordinator to join our team. This person will be responsible for reviewing and adding client orders to the system and court subpoenas that are submitted the client. This person will also communicate with the client and answer their questions daily. We are looking for someone that has great client service skills and strong attention to detail.

Key Responsibilities

Review and add new client orders to the system

Review, prepare and scan authorizations submitted by clients

Learn and apply various court subpoena rules

Review and understand court service lists

Review, prepare and scan court subpoenas submitted by clients

Contact with clients regarding questions on orders and document deficiencies

Problem solve client inquiries/issues regarding orders

Prioritize assignments

Assist with confirming where requests should be sent to obtain records

Qualifications

Minimum of 2-3 years in a relevant field, such as medical record retrieval, call center operations, customer service, collections, or a related area.

Proficient computer skills; ability to navigate the internet, Microsoft Office Suite, and Outlook.

Outstanding verbal and written communication abilities.

Detail-oriented and self-organized

Capable of managing multiple tasks and prioritizing responsibilities effectively.

Ability to participate in a team atmosphere and fast-paced environment

Excellent problem-solving skills

Strong capacity for retaining and applying knowledge.

Skills

Internet NavigationMicrosoft Office SuiteOutlook

Records Case Opening Coordinator

About this role

Key Responsibilities

Qualifications

Skills

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