Video Conference Host

Magna Legal Services is seeking an experienced Video Conference Host to join our Philadelphia office. The ideal candidate will bring a strong background in customer service and technical and operational support, along with proficiency in Microsoft Office applications.

Primary Responsibilities

• Provide in-person technical and operational support for videoconference meetings and depositions held in office conference rooms.
• Set up, test, monitor, and troubleshoot audiovisual equipment to ensure depositions and other scheduled events run smoothly.
• Prepare, package, ship, receive, and track equipment packs, confirming that all required components are included and functioning properly.
• Answer incoming phone calls and assist clients, resources, and coworkers with scheduling, technical support, and general service-related needs.
• Support additional audiovisual and technical needs throughout the office, including equipment setup, testing, basic troubleshooting, and coordination for special events.
• Maintain reasonable scheduling flexibility based on business needs, including occasional early arrivals or extended hours to support depositions and other related events through their official conclusion.

Desired Background

At least three years of experience in technology support and/or customer service

Excellent customer service and written and verbal communication skills, with a commitment to professionalism, responsiveness, and clarity in all client interactions

Strong proficiency in Microsoft Office for documentation, data entry, and reporting

Ability to remotely troubleshoot connectivity issues involving Windows computers and Apple and Android smartphones accessing our video platforms

Strong critical-thinking and problem-solving skills, with the ability to assess issues and identify effective solutions

Collaborative team player who works effectively with colleagues across functions

Strong attention to detail and commitment to accuracy