Regional Operations Manager Benelux

Key Responsibilities

• Manage a growing team of 15+ support agents including team leads.
• Ensure quality standards are met, analyze customer feedback to keep raising the bar.
• Own escalations and recovery — senior owner for major customer issues, coordinating internally and turning bad moments into trust-building ones.
• Act as the Voice of the Customer into product, commercial, and ops.
• Be the Primary point of contact for leasing partners on operational and support matters.

• Responsible for inbound and outbound cost efficiency by optimizing routes and negotiating quotes.
• Be the point of contact for our main logistics partner, ensuring the best customer experience.

Skills, Knowledge & Expertise

• Strong academic background
• 2/3 years of experience in Operations, with previous experience in customer care operations seen as a plus
• Previous people management experience is a plus
• Fluency in Dutch and in English
• Ability to be both operational and data driven
• Good problem solving skills
• Comfort with working in a fast-paced and changing environment
• Attention to details and obsession for operational excellence
• Readiness to be fully accountable for a complex operational scope

Benefits

• Impact: You are directly contributing to the decarbonization of mobility by giving thousands of e-bikes a second life.
• Autonomy: You are the owner of your team and region. We give you the tools, but you build the strategy.
• Growth: Join a Series C scale-up backed by top-tier investors (Sequoia, Exor) during our hyper-growth phase in Europe.