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RISE

Posted 4 months ago

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Relationship Manager

Makati CityHybrid

AI Summary

A Relationship Manager owns and manages a portfolio of client accounts, handling day-to-day client deliverables, resolving issues, developing long-term relationships, and collaborating with internal teams to support business growth.

About this role

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities

  • Developing long-term relationships with a portfolio of clients
  • Connecting with key business executives and stakeholders
  • Excellent at conflict resolution, communication, counseling, reporting and consulting
  • Resolving client queries
  • Researching and cross-selling additional products or services that could benefit clients
  • Reviewing client’s financial income and offering advice when necessary
  • Develop effective client retention plans that relate to the company’s targets for sales and client retention
  • Plan or layout quarterly goals appropriate to the season/theme for clients in the company
  • Able to effectively use LinkedIn and other scouting tools
  • Savvy with Google Suites and other relevant software used by the team and/or the company
  • Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Efficiently liaise between the customer and internal teams
  • Assist the operating departments on issues requiring assistance

    • Qualifications

  • Graduate of any 4 year course
  • At least 4 years experience in a similar role
  • Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels
  • Excellent command of written and verbal English

    • Personal Characteristics

  • Excellent listening, negotiation and presentation skills
  • A highly positive attitude and perseverance
  • Respond to high stress situations in a positive manner.
  • Must be able to multi-task and organize effectively
  • Self-motivated and able to thrive in a results-driven environment
  • Natural relationship builder with integrity, able to think critically, reliability and maturity
  • Fast learner and able to understand the company’s processes, culture, and products

    • Skills

    Client Retention PlanningConflict ResolutionCross-sellingFinancial AnalysisGoogle SuiteLinkedInSales FunnelsStakeholder Communication

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