Posted 57 months ago

Relationship Manager

Makati CityHybrid

AI Summary

Relationship Manager responsible for day-to-day client deliverables, resolving queries, and maintaining long-term relationships with a portfolio of clients and key stakeholders.

About this role

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

The Relationship Manager is responsible for client-care for all RISE clients and involves day-to-day management of all client deliverables for one or more accounts. He/she provides product and service information; resolving product and service problems, and ensures that the service and its clients are managed efficiently and effectively in a timely fashion to help support the business. The Relationship Manager exist to improve the company’s relationship with its partners and customers. This role mainly focus on developing long-term relationships with a portfolio of clients and connecting with key business executives and stakeholders.

Duties and Responsibilities

Developing long-term relationships with a portfolio of clients

Connecting with key business executives and stakeholders

Excellent at conflict resolution, communication, counseling, reporting and consulting

Resolving client queries

Researching and cross-selling additional products or services that could benefit clients

Reviewing client’s financial income and offering advice when necessary

Develop effective client retention plans that relate to the company’s targets for sales and client retention

Plan or layout quarterly goals appropriate to the season/theme for clients in the company

Able to effectively use LinkedIn and other scouting tools

Savvy with Google Suites and other relevant software used by the team and/or the company

Work effectively with the Sales team to onboard and integrate new clients and developing existing client relationships

Efficiently liaise between the customer and internal teams

Assist the operating departments on issues requiring assistance

Qualifications

Graduate of any 4 year course

At least 4 years experience in a similar role

Strong documentation skills and can use Google Suite, LinkedIn, and other relevant software for sales funnels

Excellent command of written and verbal English

Personal Characteristics

Excellent listening, negotiation and presentation skills

A highly positive attitude and perseverance

Respond to high stress situations in a positive manner.

Must be able to multi-task and organize effectively

Self-motivated and able to thrive in a results-driven environment

Natural relationship builder with integrity, able to think critically, reliability and maturity

Fast learner and able to understand the company’s processes, culture, and products

Skills

Client Relationship ManagementConflict ResolutionConsultingCross-sellingGoogle SuiteIntegrationLinkedInOnboardingReportingSales FunnelsScouting ToolsStakeholder Management