Remote - Travel Support Advisor

About the Opportunity

We are seeking reliable and customer-focused individuals to join our team as Travel Support Advisors. In this role, you will assist clients throughout the travel planning process by providing support with reservations, itinerary details, and travel-related questions.

This opportunity is ideal for individuals who enjoy helping others, solving problems, and providing a positive customer experience. Travel Support Advisors work with established booking platforms and travel resources to assist clients before, during, and after their trips.

Provide support to clients with travel arrangements including flights, hotels, cruises, transportation, and vacation packages

Assist with questions related to itineraries, reservations, and travel details

Communicate with travel suppliers and partners to confirm bookings and resolve issues

Maintain accurate records of client interactions, bookings, and updates

Assist clients with itinerary changes, updates, or travel-related concerns

Provide guidance on travel schedules, documentation requirements, and trip details

Monitor travel updates and communicate any relevant changes to clients

Deliver professional and timely customer service throughout the travel experience

• Strong communication and problem-solving skills

• Customer-service mindset with a focus on client satisfaction

• Ability to manage multiple requests and respond in a timely manner

• Comfortable working independently in a remote environment

• Basic computer proficiency and ability to use online systems

• Interest in travel, tourism, hospitality, or customer support

• Previous experience in customer service, hospitality, or support roles is helpful but not required