Retail Performance Lead

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.   

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

Ready to awaken your best with us?

We are seeking a passionate and results-driven Team Lead Store Management to oversee and guide Store Managers across 3 markets. In this pivotal role, you will ensure optimal store profitability, foster people development, and drive seamless operational processes to achieve outstanding sales performance and customer experience.

Be responsible for our Store Management, ensuring strong people leadership, clear priorities, and consistent execution across 8 stores in 3 markets (Portugal, Spain and UK)

Indirectly oversee Store Managers through your Team Leads, supporting performance, engagement, and operational excellence across all stores

Drive retail performance across markets (sales, conversion, customer experience, cost efficiency) and steer improvement actions together with Team Leads

Ensure retail standards, processes, and ways of working are clearly defined and consistently applied across stores

Act as a key link between Retail Ops, HQ teams, and store leadership to ensure alignment and smooth execution

Support new store openings, ramp-ups, and stabilization phases from an operational and leadership perspective

Track KPIs, analyze trends, and use data to guide discussions, priorities, and decision-making

Contribute to building a strong, scalable retail leadership culture focused on accountability, clarity, and customer experience

You have experience in multi-store retail operations or regional retail roles

You have people leadership experience, ideally leading Team Leads, Area Managers, or similar roles

You are comfortable managing performance through others, not just directly

You’re structured, data-aware, and confident working with KPIs and operational metrics

You work well cross-functionally and can influence stakeholders without relying on hierarchy

You’re hands-on, pragmatic, and comfortable in a scaling environment

You’re fluent in English; French is a plus

You’re open to occasional travel

Pet-friendly office environment.

Discounts on our products.

Health insurance, including dental.

24 vacation days.

A multicultural and international work environment.

Company events that are actually enjoyable and build meaningful connections.

Ownership, trust, and support from day one to grow your career.