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Posted 5 days ago

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Retail Store Associate

SouthlakeOn-sitePart-time

AI Summary

A part-time Retail Store Associate at Rowan who greets ear-piercing clients and shoppers, provides education about piercing services and jewelry, supports client needs, maintains studio cleanliness and sterility, manages inventory and technology, and embodies the company's celebratory culture.

About this role

We’ve built Rowan by rethinking the ear piercing experience from the ground up—prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted. Every piercing is performed by licensed nurses and guided by our Rowan Clinical Piercing Standard® and paired with our hypoallergenic products, setting a clear standard that is differentiated from traditional retail models. Our goal is to create a destination where customers feel confident, cared for, and excited to participate.

About our Sales Associates
As a Sales Associate, you will be the face of Rowan for ear piercing clients and jewelry shoppers who visit our retail location in Southlake, TX. You are friendly, organized, and sales-minded, and our clients remember you for the way you made them feel safe and celebrated during their ear-piercing experience.
In addition to your client-facing strengths, you are a highly accountable and resourceful person, and the Rowan team trusts you to manage the day-to-day operations of the piercing studio.
This is a part-time role.
**Must be available WEEKENDS!!**

What you'll be doing as a Retail Store Associate:

  • Greet ear-piercing clients and shoppers
  • Offer and provide education about Rowan piercing services and jewelry
  • Support needs of ear piercing clients and shoppers
  • Improve store efficiency and processes to ensure seamless client experience
  • Restock jewelry and ear piercing materials
  • Maintain cleanliness and sterility of the studio
  • Perform bi-weekly inventory counts and investigate discrepancies
  • Manage technology and software systems
  • Embody Rowan's culture and values, and work to always create a celebratory atmosphere in the piercing studio
  • Experience we're looking for:

  • Retail experience or sales experience
  • Experience with jewelry, ear piercing, or a service or hospitality business a plus
  • Ability to work independently, ownership-minded
  • Positive and high-energy, resourceful with an entrepreneurial spirit
  • Passionate about earrings and ear piercing
  • Interest in working at an early-stage, high-growth company
  • Willing to work a flexible schedule
  • Part-Time Benefits & Perks

  • Compensation: $15-19 per hour + commission!
  • 401k and Roth IRA Plans
  • Employee discounts on our amazing products!
  • Skills

    Customer ServiceEar Piercing ServicesHypoallergenic ProductsInventory ManagementJewelry KnowledgePoint-of-sale SystemsRetail SalesSterility Protocols

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