Rogram Manager - Business Process - Help Desk

Rogram Manager - Business Process - Help Desk

National Associates, Inc. (NAI) is a full-service Staffing and Human Resources Management firm. We represent clients and candidates across every industry. With over 20+ years experience, we currently provide services to the Washington, DC, metropolitan area and 17 other states. In our 20+ years, we have learned that the best way to service our customers is to understand their needs and to facilitate an open line of communication.

1 year contract position

We are looking for exceptional Project Manager to support a consolidated health and human services eligibility and enrollment implementation project.

We are looking for an individual to project manage the Business Process for the development and implementation of a new HelpDesk developed for the health and human services eligibility and enrollment.

The characteristics required for all resources on the project are to be able to work independently as well as in teams that include staff, other resources and system integrator teams. This is a complex project and requires individuals who are able to work in high performing, fast-pace environments to meet significant deadlines monitored by federal funding agencies.

• 8 years experience - PM Exp. operating in the IT Field
• 2 years experience - Proven exp. working on projects that deal with health and human services – District of Columbia preferred
• 5 years experience - Proven comprehensive knowledge of technical skills, principles, practices, and procedures of testing methodologies
• 3 years experience - Proven comprehensive working knowledge in operating a network infrastructure and data centers
• 6 years experience - Proven exp. in providing technical support and implementing business processes for call center/helpdesk support
• 1 years experience - Exp. managing business requirements and systems management for Curam
• 4 years experience - Experience using and designing analytics for improving business processes
• 4 years experience - Excellent communication skills (Verbal & Written) across all levels of business hierarchy
• Highly Desired - Knowledge in technical systems such as HTML, PHP, SQL, Sharepoint, Javascript

Additional Information

All your information will be kept confidential according to EEO guidelines.