Posted 2 months ago
Romanian/Bulgarian Service action coordinator
AI Summary
Handles customer breakdown cases in Romanian and Bulgarian, coordinating processes, communications, and financial arrangements according to warranty and procedures in a fast-paced, multicultural environment.
About this role
Title: Romanian/Bulgarian Service action coordinator - Cross Border Talents
URL Source: https://apply.workable.com/j/CB502ADC4D
Markdown Content: Our client has a passion for making a difference and that’s why our teams are full of creative individuals with ‘can do’ attitudes who know how to deliver the best customer experience. You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.
With a clear understanding of our customer expectations, you’ll be able to secure and communicate both verbally and digitally, the best possible solution to deliver against our customer needs:
1)Handling the full breakdown process in the required languages for all products supported within the department and according to the procedures
2)Assuring an active follow-up of open cases via the monitor info
3)Secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines
4)Escalating cases according to the escalation process
5)Using their acquired technical understanding to communicate with all parties in a correct and clear way
