Room Attendant

POSITION: Room Attendant

LEVEL: Front Line

DEPARTMENT: Housekeeping

Wind Creek Aruba Purpose:

Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Wind Creek Aruba Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized for inspiring fairness, creating higher levels of personal accountability and focus on our Guests. The resulting creation of wealth will grow opportunities for all.

Purpose of the department:

The purpose of the housekeeping department is to ensure that the hotel is clean, well-maintained, and comfortable for guests. The housekeeping department is responsible for cleaning and maintaining guest rooms, common areas, and back-of-house areas such as staff rooms and storage areas. The housekeeping department plays a crucial role in ensuring that the hotel meets or exceeds guest expectations for cleanliness and service, which can impact guest satisfaction and the hotel's reputation and profitability. The department works closely with other hotel departments such as front desk, maintenance, and food and beverage to ensure that guest needs are met, and that the hotel operates smoothly and efficiently.

Reporting line:

Housekeeping Supervisor

Job Profile:

A housekeeping room attendance, is responsible for maintaining a clean, organized, and comfortable environment for guests in the Resort. Some of the key responsibilities of a housekeeping room attendants include:

Cleaning and maintaining guest rooms: This involves changing bed linens, and the cleaning of bed frames and headboards. sweep, mop, vacuum and dust all surface areas in the room including the use of a sticky roller, the deep cleaning of the bathroom, and restocking of amenities.

Asure the cleaning of the balcony, frame, railing, floor and the door glasses.

Asure the cleanliness of the TV front and back.

Asure that all furniture all dust free

Asure that the kitchen and coffee areas are cleaned and that all amenities are present.

Asure that the living room area and furniture are cleaned and in good condition

Ensure that all equipment is functional and in good condition.

Ensure guest satisfaction: Housekeeping room attendants must ensure that guests have everything they need during their stay and respond quickly to any requests or complaints.

Follow safety and security procedures: This includes locking doors and windows, reporting any suspicious activity, and following proper cleaning protocols to prevent the spread of germs and disease.

Maintain inventory: Housekeeping room attendants are responsible for keeping track of cleaning supplies, toiletries, and other amenities needed to maintain guest rooms.

Communicate with other hotel team members: Housekeeping room attendant must work closely with other hotel team members, such as front desk agents and maintenance workers, to ensure that guest needs are met, and the resort runs smoothly.

Overall, a housekeeping room attendant plays a critical role in ensuring that guests have a comfortable and enjoyable stay. This job requires attention to detail, strong communication skills, and a commitment to providing excellent customer service.

Education, technical knowledge and skills:

• High school diploma or equivalent is preferred but not required.
• Minimum one year of experience in housekeeping or related field is preferred.
• Basic computer skills
• Ability to use hotel provided electronic devices, including but not limited to, radios, cell phones, and tablets.
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
• Ability to stand for extended periods.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Team Member - General Competencies/ Personality Profile:

Overall, the competencies of a room attendant involve a combination of cleaning and sanitation knowledge, attention to detail, time management, customer service, communication, physical fitness, and safety and security. These competencies enable a housekeeper to perform their job duties effectively and provide excellent service to guests.

Physical fitness: This position requires a lot of physical activity including but not limited to the ability to:

• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and more than 55 pounds with assistance.
• Ability to stand for extended periods.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.

• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.

Dependability: room attendant must be reliable and trustworthy. They are required to show up to work on time and consistently perform their duties to the best of their abilities.

Attention to detail: Room attendants must pay close attention to detail to ensure that rooms are cleaned thoroughly and to the satisfaction of guests.

Positive attitude/ Customer service skills: Room attendants must maintain a friendly and approachable demeanor, as they interact with guests during their cleaning duties. Room attendants are an important part of creating a welcoming and comfortable environment for guests.

Communication skills: Room attendants must be able to communicate effectively with other hotel team members, such as front desk agents and maintenance workers.

Time management skills: Room attendants must be able to manage their time efficiently to complete cleaning tasks within a given timeframe.

Cleaning and sanitation: A room attendant must have a thorough understanding of cleaning and sanitation practices including but not limited to:

• Proper use of PPE (Personal Protective Equipment)
• Proper cleaning and disinfection of surfaces
• Proper handling and disposal of hazardous materials
• Preventing the spread of germs and disease.

Safety and security: A room attendant must understand and follow safety and security procedures to ensure the safety of guests, themselves, and other hotel team members.

The statements made in this job profile are intended to describe the essential nature and level of work being performed. It is not a complete list of all responsibilities or qualifications of the job.