About Quad Lock 🚀

Quad Lock is one of Australia’s fastest-growing companies and a certified Great Place to Work. Based in Melbourne, Quad Lock revolutionised the smartphone mounting game with our patented case-based mounting system. Originally launched in 2011, the Quad Lock range now includes mounts for Cycling, Motorcycling, Driving, Running, Marine and a range of Lifestyle options. To date, millions of Quad Lock products have been shipped to over 100 countries and sales continue to grow worldwide at a rapid pace.

About our People 👥

At Quad Lock not only do we work hard and love what we do, we are also a great bunch of people with a diverse range of interests. We have keen cyclists and motorbike riders, runners and car enthusiasts (of course). But did you know we also have movie buffs, musicians and entrepreneurs, but most importantly we’re all super proud to be part of the Quad Lock team.

About the Role 🤔

We’re looking for a Sales & Account Coordinator to play a key role in supporting Quad Lock’s B2B sales activities across Europe. Partnering closely with the wider sales team, you’ll help ensure a seamless experience across customer accounts, order management, and sales processes. Acting as a central point of contact for customers, distributors, and internal teams, you’ll be instrumental in keeping operations running smoothly while delivering a high standard of customer engagement.

This is a dynamic role that blends sales coordination, customer support, and account coordination, with the opportunity to contribute directly to commercial growth through structured dealer engagement and B2B Portal activity. While the role is regionally focused, you’ll work within globally aligned systems and processes, giving you exposure to an international business environment and the chance to collaborate cross-functionally across the organisation.

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What You'll Do 💻

Sales & Account Support

Support the Regional Head of Sales and Key Account Managers in the execution of key customer accounts

Assist with new line setup, product onboarding, and customer-specific requirements

Provide store-level and partner support, including order follow-ups, issue resolution, and coordination

Act as a key point of contact for Sales Representatives (independent and distributor-led)

Sales Administration & Order Management

Process and manage B2B customer orders across internal systems, including NetSuite, Shopify & EDI platforms

Manage order updates, backorders, customer communication and related administrative tasks

Support rebates, credits, and payment follow-ups in collaboration with Finance

Customer Engagement & Operational Coordination

Manage inbound B2B enquiries and deliver a high standard of customer support

Deliver pre- and post-sales assistance, including product advice, order guidance, and issue resolution

Onboard new B2B customers and support adoption of the Quad Lock B2B Portal

Build strong relationships with dealers, distributors, and retail partners

Coordinate with Operations, Supply Chain, and logistics partners to support smooth order fulfilment and issue resolution

Revenue Support

Support regional revenue growth through dealer engagement, B2B Portal activity, and customer retention initiatives

Identify opportunities to improve customer engagement, increase repeat purchasing and overall account performance

Systems & Process Alignment

Maintain accurate data across CRM, ERP, and reporting systems

Operate in line with global systems, processes, and data standards

Contribute feedback to support continuous improvement across tools, workflows, and customer experience

What You'll Bring 🤝

Essential Skills & Attributes

Previous experience in Sales Administration, Customer Support, or Account Coordination or a similar B2B support role

Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment

Strong systems capability, ideally with NetSuite, Shopify, Monday.com, or similar platforms

High attention to detail with strong follow-through and ownership of tasks

Proficiency in Microsoft Excel and/or Google Sheets

Excellent communication and relationship-building skills across customers and internal stakeholders

Customer-focused mindset with a proactive and solutions-oriented approach

Comfortable supporting light outbound activity and revenue-generating initiatives

Fluent English required; additional European languages highly regarded

Desirable Experience

Experience in wholesale, distribution, or retail environments

Exposure to logistics, fulfilment, or 3PL coordination

Experience supporting distributors or field sales teams

Familiarity with B2B eCommerce or portal-based sales environments

Understanding of Quad Lock products and customer base, or the ability to quickly build product knowledge

Sales & Account Coordinator

About this role