Posted 25 months ago

Sales Development Representative, DACH market - Berlin

BerlinOn-siteFull-time

AI Summary

Qualifies inbound prospects for the German market, collaborates with Account Executives, and gathers pre-sales information to support the sales process. Focuses on learning consultative sales skills and developing exposure to the sales lifecycle.

About this role

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

About the role:

You will work closely with Account Executives (AE). You will engage inbound prospects via chat and over the phone, to qualify them and discuss the opportunity with AEs. This role is integral in the gathering of pre-sales prospect information and also in its collaboration with Sales teams across the Region

The ideal candidate would bring a positive energy to the team, is curious, and motivated to learn. Customer-facing experience is key - this position will be the perfect start to launch your sales career. All in all, this role will enable you to develop consultative sales skills and grow professionally.

Your profile :

First sales or customer facing experience

Fluent in German & English : you will be emailing, calling, meeting prospects on the german market

German market knowledge is important (can be gathered from having worked / lived there, or affinity to the culture etc.)

Good communication skills: active listening, empathy, problem-solving attitude

Time management and organisation skills: ability to manage several accounts

A willingness to develop your sales skills. Your first two weeks will be spent at the Aircall Sales Academy and there will be continuous training and development.

Skills

Account ManagementActive ListeningCommunicationCRMEmpathyEnglish Language ProficiencyGerman Language ProficiencyInbound/outbound CallingLead QualificationOrganisationProblem SolvingProspect ResearchSales Academy / Training ParticipationTime Management