Posted 22 days ago

Sales Operation Circle Lead (Dept. Head)

JakartaOn-site

AI Summary

Leads the Sales Operations department at Amar Bank, ensuring sales activities are effective, compliant, and scalable through governance, process management, and performance tracking.

About this role

The Sales Operation Circle Lead (Dept. Head) is responsible for ensuring that all sales operational activities run effectively, in a structured manner, compliant, and scalable. This is achieved by strengthening Sales Governance, Sales Processes, People Operations, System & Data Management, as well as tracking overall sales performance.

Responsibilities :

Manpower & Training Support: Drive manpower planning, hiring/onboarding/offboarding execution, training delivery, and training material development.

Sales Governance & SOPs: Define, implement, and enforce SOPs, operational workflows, and internal sales controls in alignment with corporate governance standards.

Sales Performance & Cost Control: Monitor offline and online channel performance and expenditures against established targets and cost guardrails.

Sales Operations & Enablement: Manage lead assignment, lead distribution, utilization, and sales attribution in collaboration with Analytics & Business teams, alongside supporting offline sales operational needs.

Quality Control: Safeguard the quality of sales execution and processes through systematic monitoring, targeted sampling, and corrective action plans.

System & Process Management: Serve as the primary Point of Contact (PIC) for system requirements, Business Requirement Documents (BRDs), User Acceptance Testing (UAT), workflow automation, and process improvement initiatives.

Data, Incentives & Reporting: Maintain high data integrity for performance metrics, costs, incentive payouts, and executive reporting to serve as the organization's Single Source of Truth.

Requirements :

Education: Minimum Bachelor’s degree (S1), preferably in Business, Management, Finance, Industrial Engineering, or a related field.

Experience: Minimum 5–7 years of experience in Sales Operations, Sales Management, Business Process Management, or Sales Governance, with a proven track record of managing a team.

Leadership & Core Skills: Strong stakeholder management, structured problem-solving, advanced analytical thinking, and a demonstrated ability to collaborate effectively across cross-functional teams.

Prior professional experience within Banking, Fintech, or Consumer Lending sectors.

Hands-on experience leading organizational transformation or continuous process improvement projects.

Skills

Business Requirement Documents (BRDsCost ControlData IntegrityExecutive ReportingIncentive PayoutsLead DistributionManpower PlanningOrganizational TransformationPerformance MetricsProcess ImprovementQuality ControlSales AttributionSales GovernanceSOPsTraining DeliveryUser Acceptance Testing (UAT)Workflow Automation

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