Sales & Operations Manager

Sales & Operations Manager

South London Clubs

OTE: £33,500 – £36,500 per annum

Zest Leisure Group is a privately owned company and one of the most successful franchise groups within the Anytime Fitness UK & Ireland network.

Our journey began in 2015 with the opening of our first club in Tooting. Since then, we have expanded across London with clubs in Ladbroke Grove, Balham, Swiss Cottage, Wimbledon, and most recently Clapham Junction.

We take great pride in delivering a high-quality environment and member experience, while creating a workplace where our people can thrive and develop. With exciting future expansion plans, there has never been a better time to join our growing business.

We are now looking for an ambitious, energetic, and people-focused Sales & Operations Manager to join our team.

The Role

As Sales & Operations Manager, you will play a key role in driving membership growth, overseeing club operations, and delivering an outstanding member experience.

Key Responsibilities

• Drive membership sales and lead generation activity

• Achieve and exceed sales and operational KPIs

• Support marketing campaigns, outreach events, and in-club promotions

• Oversee the smooth day-to-day running of the club

• Deliver exceptional customer service throughout the member journey

• Handle member queries and escalations professionally and efficiently

• Implement retention strategies to maximise member satisfaction and engagement

• Ensure all operational procedures and standards are maintained

• Maintain accurate club management software and reporting systems

• Ensure full compliance with health & safety regulations and company policies

What We’re Looking For

• Professional and highly motivated individual

• Strong communication and leadership skills

• Sales-driven with a passion for exceeding targets

• Strong organisational and problem-solving abilities

• Ability to thrive in a fast-paced environment

• Passion for fitness, health, and customer service

• Flexible, proactive, and a strong team player

Your Commitment

This is a full-time position working 5 days per week. Shift patterns include mornings, evenings, and some weekends, as standard within the leisure industry.

The Benefits

• Industry-leading pay and generous bonus scheme

• Complimentary gym membership

• Loyalty holiday scheme

• High-quality training and development

• Genuine career progression opportunities within a growing business

• Accredited learning and development programme

• Company pension

• Employee assistance programme

• Cycle to work scheme

• Reward and recognition initiatives

• Staff social events

• Additional incentives and benefits

Experience & Education

• GCSE or equivalent (preferred)

• Previous experience within the fitness, leisure, hospitality, or sales industry preferred

Work Location: In person