Sales Support Officer

A COMPUTER WIZARD? WE NEED YOU!

Be the Computer Genius in advising customer needs!

A VITALizing Career Begins Here @ #WeAreTGT: BGC

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location: Work in BGC, Taguig (Day Shift!)

Your Profile in Customer Service

• 2–3 years’ experience in presales and sales for IT products

• Technical knowledge in the latest computer hardware and components

• Fluent in English, both written and verbal

Your Human Touch

• Excellent customer service, communication, and empathy skills

• Results-driven with strong attention to detail and time management

• Team player with integrity, flexibility, and willingness to work onsite in BGC (Day Shift)

YOUR DAY-TO-DAY TASKS

Customer Sales Support

• Provide up to date technical expert advice & offer complete IT solutions to a wide range of customers (home users, to business and beyond)

• Quotation for computer system solutions ranging from gaming PCs to enterprise level equipment

• Assisting all customer's queries: not limited to product, account & delivery information

• This support will be provided by multiple communication channels, which predominantly includes Phone, Tickets/Email, and Live Chat.

Internal Communication

• Liaise with internal teams and departments (including Product Management, Aftersales, Warehouse and Retail Stores) to ensure fully formed solutions and information is provided to the customer.

• Participate in weekly and monthly sales meetings to discuss the performance, progress and plans of the department.

• Participate in training sessions that may relate specifically to aftersales/customer service handling or technical and vendor type training. Some of which may be conducted outside of normal business hours.

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!