Sales Support Operations Associate

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.

The Sales Support Operations Associate plays a crucial role in maintaining the efficiency and accuracy of sales tasks and processes through meticulous administrative and clerical support. Managing essential office tasks, coordinating sales activities, and providing comprehensive support to the team. This role demonstrates dependability in handling tasks, a caring attitude towards team collaboration, a proactive approach to improving sales processes, and a forward-thinking mindset to anticipate and solve challenges, all contributing to the sales success of the company.

About the Job

The Assistant Manager, Marketing & Sales Processes is responsible for driving sales effectiveness and marketing support through the management of CRM systems, customer databases, sales analytics, reporting, KPI monitoring, sales process improvement initiatives, support sales lead generation and marketing activities to promote Thailand internally and externally. This role supports management in making data-driven decisions, improving business performance, enhancing data quality, and ensuring the effectiveness of sales and marketing activities.

Duties and responsibilities

CRM & Customer Database Management

· Act as the country focal point for CRM administration and sales data governance.

· Manage, maintain, and continuously improve customer and prospect databases to ensure data accuracy and integrity.

· Monitor CRM data quality and coordinate data cleansing activities with key stakeholders.

· Support CRM adoption across the sales organization and ensure compliance with company standards.

Sales Analysis & Reporting

· Prepare and analyze sales performance reports, pipeline reports, opportunity reports, and revenue forecasts.

· Develop management reports, dashboards, and business performance analyses to support decision-making.

· Conduct root-cause analysis and identify trends, risks, and opportunities for business improvement.

· Provide regular KPI tracking and performance measurement reports for management review.

· Generate ad-hoc reports and market intelligence analysis as required.

Sales Process Management

· Manage and improve sales processes, tools, and workflows to enhance efficiency and effectiveness.

· Monitor sales activities and ensure alignment with established sales procedures and policies.

· Facilitate deal registration and sales opportunity management processes.

· Coordinate action items and follow-up activities arising from sales meetings, business reviews, and management discussions.

· Identify process gaps and proactively recommend corrective actions and continuous improvement initiatives.

Sales Lead Generation and Monitoring

· Use data from internal system and external data platform to generate sales leads for country Sales and overseas Sales to develop more Thailand related business opportunities.

· Coordinate and organize internal resources for cold callings in order to generate more sales leads.

Marketing Support & Business Development

· Support the development and execution of sales and marketing initiatives and campaigns.

· Assist in evaluating marketing effectiveness through data analysis and performance measurement.

· Collaborate with sales leaders and product teams to identify business growth opportunities.

· Provide market insights, customer trends, and business intelligence to support commercial decision-making.

KPI & Performance Management

· Monitor and analyze sales KPIs, productivity metrics, customer data quality indicators, and business performance targets.

· Develop KPI dashboards and reporting tools to improve visibility of business performance.

· Support management in identifying performance gaps and recommending improvement plans.

Stakeholder Coordination

· Work closely with Sales, Marketing, Management Team, Product Owners, and Regional Teams to support business objectives.

· Coordinate cross-functional initiatives related to CRM, reporting, sales effectiveness, and process improvement.

· Support management presentations, business reviews, and performance discussions.

Account owners for inhouse customers

· It may be required to take some inhouse accounts to retain and grow.

About our Benefits

• A strong Team Spirit and a lot of fun together
• A safe, multi-cultural and inclusive environment
• Individual opportunities for growth and development

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

If you are excited by this fantastic opportunity and have what it takes, then click APPLY!