Salesforce AI & Automation Associate

Kompetenza is a Salesforce partner specializing in Corporate Services Cloud and Employer of Record (EOR) solutions. We help businesses streamline their operations through **AI-driven automation, Salesforce Service Cloud, and self-service portals . Our goal is to enhance customer service and sales by leveraging the latest ** AI and automation technologies within and outside the Salesforce ecosystem.

Role Overview

We are looking for an entry-level Salesforce AI & Automation Associate to support the development of ** AI-powered service and sales agents** within our customer self-service portal. You will assist in automating workflows, integrating AI tools, and enhancing customer self-service experiences. Additionally, you will ** work with various AI and automation technologies outside of Salesforce **, including third-party AI platforms and APIs.

This role is ideal for someone who is passionate about AI, automation, and customer service and eager to ** learn quickly, work with clients, and mentor them throughout their AI journey **.

Requirements

Key Responsibilities

• AI & Automation Development

  • Support the creation of chatbots and virtual agents using ** Salesforce Einstein AI & AgentForce solutions **.
  • Assist in configuring **Salesforce Flow, Omni-Channel Routing, and AI-driven case management **.
  • Work with third-party AI and automation tools (e.g., ChatGPT, NLP services, RPA tools).
  • Learn how to integrate AI-powered workflows across different platforms to improve efficiency.

• Customer Engagement & AI Mentorship

  • Work directly with clients to understand their needs and guide them through the ** AI journey **.
  • Assist in training client teams on using AI-powered service and sales tools.
  • Help design and implement custom AI solutions based on business requirements.
  • Provide ongoing support and mentorship to customers at every stage of AI adoption.

• Workflow & Process Optimization

  • Assist in building and automating customer interactions using AI-driven tools.
  • Support **cross-platform AI integrations **, including non-Salesforce automation solutions.
  • Work with senior engineers to **test, refine, and improve AI-powered service experiences **.

• Learning & Collaboration

  • Stay updated on **AI trends inside and outside the Salesforce ecosystem **.
  • Collaborate with sales, service, and technical teams to implement AI solutions.
  • Participate in training sessions and mentorship programs to develop expertise in AI and automation.

Key Requirements

Technical Skills

• Basic understanding of Salesforce (Service Cloud, AgentForce knowledge is a plus).
• Some experience or coursework in **AI, automation, or workflow tools **.
• Interest in **AI-powered customer service tools, chatbot development, and automation platforms **.
• Familiarity with third-party AI platforms (e.g., OpenAI, RPA tools, Google AI, Azure AI) is a plus.
• Eagerness to learn new technologies and work across multiple AI ecosystems.

Soft Skills & Experience

• Willingness to learn quickly and adapt to new AI technologies.
• Comfortable working directly with clients and providing AI mentorship.
• Excellent communication skills to explain AI-driven solutions to non-technical users.
• Problem-solving mindset with attention to detail and structured thinking.
• Curiosity and passion for AI, automation, and customer service improvement.

Why Join Kompetenza R&D?

• Great entry point into the AI & automation space.
• Work with cutting-edge AI technologies inside and outside the Salesforce ecosystem.
• Hands-on experience with real-world AI and automation projects.
• Opportunity to be customer-facing and mentor businesses on AI adoption.
• Option to move to AI Centre of Competence in Dubai Q3-Q4 2025

Benefits

• Why Join Kompetenza?
• ✅ Transition from recruitment to IT business development – grow your career in high-value IT sales.

✅ Join a leading Salesforce partner with a unique FlexTeam Pods solution that’s in high demand.

✅ High earning potential – competitive salary with commission-based incentives.

✅ Global exposure – work with enterprise clients across the ** UAE, UK, EU, and the US **.

✅ Remote-friendly work environment – flexible working location and schedule.