Scrum Master

GREAT opportunity to grow with rapidly growing company, Kaseya. We are seeking a Technical Program Manager/Scrum Master to join our agile development team. You will be responsible for driving cross-functional collaboration, ensuring successful project execution, and delivering high-quality software products on time. Your role will involve facilitating scrum ceremonies, coaching the team on agile best practices, and acting as a liaison between the team, product owner, stakeholders, and management.

Key Responsibilities

• Develop and execute comprehensive program plans, ensuring alignment with organizational goals.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Organize and facilitate scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Manage all Jira processes, reporting, and dashboards for the engineering team.
• Track and communicate the team's progress, velocity, and sprint goals using appropriate tools and metrics.
• Remove impediments and blockers that hinder the team's progress and performance.
• Coordinate and allocate resources effectively to ensure project success.
• Facilitate communication and collaboration across various teams, ensuring a unified approach to program delivery.
• Coach the team on agile best practices, self-organization, and cross-functionality.
• Manage risks, issues, and dependencies, escalating them as necessary.
• Oversee the quality of deliverables, ensuring they meet established standards and requirements.
• Foster a culture of continuous improvement and innovation within the team and organization.
• Regularly communicate program status, milestones, and risks to stakeholders at all levels.

Education

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Certified Scrum Master (CSM) or equivalent certification.

Required Experience & Skills

• 7+ years as a Scrum Master in professional software delivery environments, with a track record of measurable impact on velocity, quality, and team satisfaction.
• Demonstrated experience designing and executing process improvements that produced documented, sustained results — not one-sprint experiments.
• Deep fluency in Agile and Scrum principles; able to apply them pragmatically rather than dogmatically.
• Experience facilitating large-group sessions, cross-team workshops, and stakeholder-facing reviews with confidence and skill.
• Proficiency interpreting delivery metrics: velocity, defect rates, cycle time, throughput, flow efficiency, and team satisfaction indices.
• Proven ability to coach resistant or skeptical team members and stakeholders toward Agile adoption.
• Strong written and verbal communication skills — able to translate team dynamics and technical delivery into language that resonates at the executive level.

Nice to Have

• SAFe certification (SSM, RTE, or SA) and experience operating within a Solution Train or ART.
• Experience with Jira, Jira Align, Rally, or comparable ALM tooling.
• Background in software engineering, QA, or product management — practitioners who became Scrum Masters bring uncommon credibility.
• Facilitation certification (ICP-ATF, AF, or equivalent).
• Experience running Agile transformations or scaling Agile practices across multiple teams.