Posted 2 months ago
Seasonal Customer Service Representative (Retail account)
Iloilo City, PhilippinesRemote
AI Summary
A customer service representative handles inbound voice inquiries for retail orders, including back orders, billing, returns/exchanges, refunds, shipping corrections, substitutions, tracking, and basic tech support.
About this role
PLEASE NOTE THAT THIS ROLE IS AN OFFICE-BASED SETUP AND WILL START ON SEPTEMBER 2026
SPECIFIC DUTIES AND RESPONSIBILITIES
The following are the specific duties and responsibilities of the Customer Service Representative(Voice).
- Back order Inquiries
- Billing Questions and Issue
- Cancellation of orders
- Referring to the manufacturer
- Following up on orders or concerns
- Product Inquiries
- Return and exchange questions and processes
- Return requests for faulty products or size issues
- Refunds for items
- Correcting Shipping errors
- Offering Substitutes for items that are out of stock.
- Basic Tech Support for items
- Tracking inquiry
- Warranty request/claim
- Wholesale Inquiries
- Sales
- Payment processing
REQUIREMENTS
- Minimum of 6 months Customer service experience
- Prior knowledge of Retail Ops or similar order processing system is a plus
- Strong communication skills
- Quick learner who can pay attention to detail
- Ability to work well in a team
- Positive attitude and with desire to help customers
Skills
Billing SystemsCustomer Service SoftwareMicrosoft OfficeOrder ProcessingPayment ProcessingPhone SystemsRetail OpsReturns/exchange ProcessesTracking SystemsWarranty Claim
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Market data for customer support roles
All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
- SeriesSalary reportsWhat employers publish in job postings, by level and workplace. Not self-reported pay.
- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.