Senior Automobile Service Trainer - Kolkata

One of the most admiring learning solutions companies in India and Africa, providing end to end new age learning solutions to 400+ Corporate clients across this region.

We have over 3,000 learning and development specialists and their domain expertise in across 21 industry verticals.

In terms of accolades, we have one Brandon Hall Gold Award for best unique sales training program in 2021, we are one of top 11 among India's great places to work in, 2019.

Position Summary

• Conduct Automobile Service Process Training
• Conduct Automobile Service Process Audit
• Conduct Class Room Training, On the Job Training & Coaching
• Help Improve PSF scores (Post Sales Feedback) & CSI (Customer Satisfaction Index) scores
• Help improve Dealer Service Processes & ensure efficiency
• Responsible for handling approx. 30-35 Workshops
• Travel across locations (20 -22 days)
• Compile and Present Reports & Support HOD
• Ensure that all the manpower at given location is trained

 

 

Key Responsibilities

• Conduct Class Room Training
• Conducting On the Job Training
• Conducting  Coaching
• Preparing Reports
• Presentations

Qualifications

Function

Training, Coaching, Audits

Sub-Function

Class Room Training, On the Job Training

Qualification

B.E / B .Tech  (Preferred Automobile / Mechanical)

Critical Behavioral Competencies Required

Building Effective Teams

Interpersonal Effectiveness

Customer Focus

People Development

Drive For Results

Taking Ownership

Functional Excellence

Timely Decision Making

Withstanding Pressure

Additional Information

All your information will be kept confidential according to EEO guidelines.