Senior Collections Specialist

More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently Great Place to Work Certified because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the Best 100 Banks in America for the ninth consecutive year.

With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Senior Collections Specialist, you’ll play an important role in helping customers navigate challenging financial situations while protecting the quality and performance of the bank’s consumer and small business lending portfolio. This position combines relationship management, problem-solving, and analytical decision-making to support successful collection and recovery outcomes while delivering a positive customer experience.

You have a High School Diploma or GED (Required).

You have 4 or more years of experience in collections, recovery, loan servicing, or a related financial services function, including experience managing complex delinquent accounts and collection activities (Required).

You have an equivalent combination of education and experience that may be considered in lieu of a degree requirement.

You have a strong understanding of consumer lending, small business lending, and credit card products.

Proficient in Microsoft Office and comfortable learning new systems and technology.

You communicate clearly and professionally, both verbally and in writing.

You build rapport with customers and use strong negotiation skills to achieve successful account resolutions.

Highly organized and able to manage multiple priorities effectively.

You understand federal and state laws and regulations related to consumer lending, small business lending, collections, and credit cards.

You bring sound judgment, professionalism, and a customer-focused approach to every interaction.

"I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated."