Senior Consultant, ServiceNow

Key Responsibilities

• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog
• Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources
• Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service
• Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments.
• Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer’s code as needed
• Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives
• Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators.
• Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable.
• Help with building proof of concept, and creating technical solutions for internal application as needed.
• Audit and document current incident-handling and vulnerability-management workflows.
• Establish approved incident-type classifications and standardize the playbook catalog.
• Architect the ACAS/Tenable feed integration, ingestion parameters, and risk prioritization model.
• Configure Security Incident Response workflows aligned with approved incident types and standardized playbooks.
• Deploy initial SIR dashboards tailored for SOC analysts and executive leadership.
• Direct the Walk-phase Vulnerability Response MVP, encompassing data ingestion, risk-based prioritization, and automated remediation task generation.
• Facilitate CMDB/ITSM integration, lead analyst training, and manage operational handoff.

Skills, Knowledge & Expertise

• Bachelor’s degree in computer science, Information Systems, or an equivalent technical field.
• 8+ years of professional experience with the ServiceNow eco-system performing project implementations that exploit the ServiceNow platform's full capabilities (discover, design, implement, and optimize) while delivering in an Agile framework.
• Help to envision, design, and implement new features utilizing the ServiceNow low-code platform for the projects based on the prioritized product backlog
• Bring innovative, out-of-the-box thinking to solving challenging problems, brainstorming with peers, and utilizing available resources, including internal as well as external resources
• Build service requests from the requirements, including requests, request items, and tasks using workflows - manage data flows from the customer to the support teams providing the service
• Demonstrated experience in ServiceNow development, configuration, and administration, including experience leading teams in ServiceNow deployments.
• Unit test all developed features, including edge cases. Also, be comfortable conducting peer reviews of other developer’s code as needed
• Attend and actively participate in all Agile-related meetings. Work within the Agile framework, including participating in User Story grooming sessions, Sprint Planning meetings, and retrospectives
• Delivery presentations as required to the client during Sprint demos and coordinating meetings with intersecting teams as required.
• Participate in implementation architectures for digital solutions, frameworks, and accelerators.
• Participate in knowledge-sharing sessions within the company to socialize best practices and draft white papers as applicable.
• Help with building proof of concept, and creating technical solutions for internal application as needed.
• Demonstrated functional expertise in ServiceNow Security Incident Response (SIR) and Vulnerability Response (VR) modules.
• Proven track record of defining comprehensive incident taxonomies, automated playbooks, and robust severity/categorization models.
• Proficiency with ACAS/Tenable vulnerability data integration to drive risk-based prioritization and remediation strategies.
• Deep technical experience aligning CMDB and ITSM frameworks with Security Operations workflows.
• Adept at guiding SOC analysts through system cutover, end-user training, and post-deployment hypercare support.
• Required Certifications:
  • Cybersecurity-focused certification like Security+
  • ServiceNow Certified System Administrator (CSA)

• Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in ServiceNow
• Able and willing to work independently and in a fast-paced environment with tight deadlines with minimal supervision
• Experience handling multiple tasks, changing priorities, and timely action; experience with Agile methodologies and project management.
• Strong troubleshooting, problem-solving, and organizational and time management skills.
• Good communication and interpersonal skills in a remote environment
• Experience working with software development team members.
• Other open sources of technology experience preferred.
• Experience working with the U.S. Federal Government and its agencies.
• Nice to Have Certifications:
  • GCIH or CySA+
  • ServiceNow Certified Implementation Specialist – Security Incident Response

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability and Life Insurance
• Parental Leave
• 401K
• Paid Time Off