Senior / Customer Service Manager - Branch Operation

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

What you will be doing:

• Supervise counter service to ensure smooth and efficient branch operation in accordance with the relevant regulations, policies and guidelines

• Ensure high quality of customer service and assist in resolving customers’ enquiries / complaints

• Review branch operation procedures regularly to enhance work process and customer experience

• Identify opportunities for promoting banking products and services

• Assist with ad hoc projects as assigned

What we are looking for:

• Diploma or above

• Minimum 5 years’ banking experience

• Solid knowledge of banking operation procedures, general banking products and regulatory requirements

• Customer-oriented with good communication and interpersonal skills

• Good analytical and numerical skills

• Strong self-motivation, independent and able to work under pressure

• Proficiency in Microsoft Office

• Proficiency in both written and spoken English, Chinese and Putonghua

• Candidate with more experience may be considered as Senior Customer Service Manage

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What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.