Posted 7 months ago

Senior Customer Success Manager

Los AngelesOn-siteFull-time

AI Summary

Senior Customer Success Manager at Circadia Health owns strategic customer relationships for post-acute care providers, driving adoption and outcomes of the Circadia Intelligence Platform to prevent avoidable hospitalizations.

About this role

Circadia Health is a growth‑stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior‑care operations. Our Circadia Intelligence Platform combines:

Contactless sensing that monitors respiration and motion with medical‑grade accuracy

Predictive analytics & agentic AI workflows that detect 85 % of preventable rehospitalizations ~11 days in advance

Enterprise integrations that embed insights directly into EHR, care‑coordination, billing, and compliance systems

Today our technology touches 40 000+ post‑acute patients daily across skilled‑nursing, home‑health, and home‑care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.

Skills

Account ManagementAdoption MetricsChurn ReductionClient OnboardingContract KnowledgeCRM ToolsCross-Functional CollaborationCustomer SuccessData-driven Decision MakingEHR IntegrationsEscalation ManagementHealthcare ComplianceHealthTechOnboardingPost-acute CareProduct FeedbackRenewalsSLA ManagementSQLStakeholder ManagementUpsell StrategiesWorkflow Automation