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DNAM Brands

Posted 3 days ago

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Shopify - Customer Service Representative

Los AngelesOn-siteFull-time

AI Summary

A Customer Service Associate responds to customer inquiries via email and chat, resolves issues, processes returns/exchanges/refunds, documents interactions in CRM/POS, and collaborates with teams to maintain high customer satisfaction.

About this role

DNAM Brands owns and licenses multiple iconic brands including Von Dutch, Ed Hardy, Trina Turk, Valentino Orlandi, and Badgley Mischka.
As we continue to grow we are searching for a Customer Service Associate to provide friendly, efficient support to customers by answering questions, resolving issues, and ensuring a positive experience. This role involves handling inquiries via email or customer service chats on platforms such as Whatnot and Tik Tok. This also includes processing returns and refunds, and maintaining accurate records while representing the company in a professional manner.

Responsibilities

  • Respond to customer inquiries via email or chat in a timely and professional manner
  • Resolve customer concerns, complaints, and issues while maintaining a positive customer experience
  • Process orders, returns, exchanges, and refunds accurately
  • Provide product, service, and policy information clearly and consistently
  • Document customer interactions and update records in CRM or POS systems
  • Escalate complex issues to appropriate teams when necessary and follow up to ensure resolution
  • Maintain knowledge of company products, services, and procedures
  • Collaborate with team members and other departments to improve customer satisfaction
  • Meet individual and team performance goals, including response time and customer satisfaction metrics
  • Uphold company standards, policies, and brand representation in all customer interactions

    • Qualifications

  • Strong verbal and written communication skills
  • Strong problem solving and multitasking abilities
  • 1+ year in customer service
  • Strong interpersonal skills and a customer-first mindset
  • Proven ability to resolve customer issues efficiently while maintaining professionalism and empathy
  • Ability to handle high-volume inquiries and prioritize tasks in a fast-paced environment
  • Proficiency with basic computer applications (email, spreadsheets, word processing) and experience using CRM or POS systems
  • Strong attention to detail and accurate data entry skills
  • Experience working with Shopify or Tik Tok Shop us a plus

    • Skills

    ChatCRMEmailPOsShopifySpreadsheetsTikTok ShopWhatnot

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