Senior Customer Tech Support Specialist (Help Desk Manager)

Dahlgren Naval Surface Warfare Center, Dahlgren, VA

Salary negotiable - Full Time with Benefits

Flexible Start-Date – Contingent on contract award – On-Site

Your work will involve providing customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customers. This is a great opportunity to impact DoN technical initiatives and support the warfighter.

• Provide on-site desktop support as needed, provides general help desk support for User Assistance.

• Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.

• Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database.

• Utilize the ServiceNow (or current ticketing system) to assign and track trouble calls as appropriate.

• Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.

• Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity.

• DOD Top Secret Security Clearance

• CWF designation IAT Level III Certification

• 6 years of similar professional experience in DoD or Federal environments with help desk tools such as ServiceNow or BMC Remedy