Senior Director - Crossix Analytics Services

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

Crossix is positioned at the center of big data, innovative technology, media, and life sciences. Our mission is to empower life sciences companies with the data and insights they need to drive DTC and HCP marketing effectiveness and, ultimately, better patient outcomes. As part of Veeva, the Crossix team offers the agility of a high-growth team with the stability of a global leader.

As the Senior Director of Crossix Analytics Services, you will lead the services team for our Emerging Biotech portfolio. You’ll partner closely with our Sales and Strategy teams to build strong, long-term relationships with clients. Your main goal is to ensure we deliver excellent work that helps biotech companies use performance data to drive their marketing investments.

While your primary focus is customer success, you will also lead the high-performing team responsible for these customers. This includes overseeing the hiring, development, and mentoring of analytics professionals to foster a culture of performance and excellent execution. You will also guide the team in evolving our engagement models, incorporating modern tools and data-driven insights for the AI-era.

Champion Customer Success: Tie your customer’s brand strategy to Crossix Measurement insights to improve marketing outcomes.

Build an Excellent Team: Recruit and develop the services team, focusing on their ability to drive customer success. Guide the team in partnering with customer stakeholders to understand their brand strategies and drive value using Crossix Measurement insights.

Nurture Executive Relationships: Create deep, lasting relationships with senior customer leaders to understand their needs and continuously elevate the value of the Crossix partnership

Industry Leader: Maintain a point of view on trends in the industry and customer needs in Emerging Biotech marketing.

Industry Expertise: 10+ years of experience in customer-facing marketing or analytics roles, with at least 5 years specifically dedicated to Life Sciences.

Proven Leadership: Extensive experience managing multiple high-touch customer teams and navigating senior-level client relationships.

Executive Presence: Exceptional communication skills, with the ability to translate complex technical and operational data into compelling narratives for diverse stakeholders.

Build Great Teams: A proven track record of identifying, hiring, and mentoring top-tier talent.

Deep Subject Mastery: Comprehensive knowledge of the media landscape and a passion for driving marketing decisions through data.

Direct, hands-on experience with the Crossix Measurement Suite.

Deep expertise in Life Sciences marketing analytics at an agency