Senior Ecommerce Performance & Operations

About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.

We are looking for a POSITION, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”

What Will Be Challenging
Please read this carefully - it’s here to help you self-select.

• Expectations are high and visible

• Problems may be ambiguous and fast-moving

• Priorities can change as the business scales

• Feedback is direct and frequent

• Performance is measured by results, not intentions

• If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.

Responsibilities:

● Own daily ecommerce operations across websites, including product listing, PDP/PLP,

pricing, availability, and product visibility.

● Ensure all products are accurately displayed with correct price, stock status, images,

descriptions, and product information.

● Monitor and conduct regular website quality checks, including broken URLs, product

visibility, checkout/customer journey, and other potential issues.

● Manage sold-out, pre-order, and ready-stock product status to ensure the correct

customer journey and sales opportunities.

● Coordinate with MD, Sales, Marketing, CRM, and Tech teams to ensure ecommerce

updates are executed accurately and on time.

● Monitor ecommerce performance and identify operational issues that may impact leads,

conversion, and revenue.

● Maintain ecommerce reports and trackers for daily/weekly operational monitoring.

● Support website merchandising, campaign setup, product prioritization, and onsite

promotional activities.

● Work closely with Growth, Sales, MD, EPD, Tech.

Key Results:

● Weekly ecommerce performance dashboard covering traffic, CVR, leads/inquiries,

add-to-cart, revenue and AOV.

● Identify and execute priority CRO/merchandising initiatives with clear hypothesis,

measurement and post-analysis.

● Maintain high website/catalog quality with proactive checks for product visibility, pricing,

availability and broken journeys.

● Deliver actionable insights and recommendations to Ecomm manager/Growth Manager

Requirement & Qualifications:

● 4–6+ years of experience in ecommerce operations / ecommerce management.

● Strong hands-on experience managing ecommerce websites and product catalogs.

● Very detail-oriented and strong in operational execution.

● Comfortable working with large product catalogs and multiple stakeholders.

● Strong understanding of ecommerce KPIs such as traffic, conversion rate, add-to-cart,

leads, revenue, and AOV.

● Good analytical skills with Excel/Google Sheets and preferably GA4.

● Able to identify issues independently and follow through until resolution.

● Experience in luxury, watches, fashion, marketplace, or high-value products is a strong

plus.

● Able to work closely with Growth/Ecomm Manager as the operational right hand,

translating strategy into daily execution