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GALE

Posted 3 months ago

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Senior Engagement Lead

TorontoHybridFull-time

AI Summary

Senior Engagement Lead acts as a trusted advisor to senior clients, leads client strategy and growth planning, and oversees cross‑functional delivery of brand-led campaigns and integrated marketing solutions.

About this role

GALE is the world’s first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in 2014, the agency has since been named AdAge’s Business Transformation Agency of the Year and Adweek’s U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions.

We work with brands such as Delta, Uber, Starbucks, Chili’s, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more. If you’re driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you!

GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru. GALE embraces a hybrid, flexible workplace

Senior Engagement Lead

We are looking for a business leader who acts as a trusted advisor to senior level clients, drives client success through integrated, brand‑led solutions and shapes the future direction of the clients’ businesses, with a deep understanding and curiosity of their business.

What you'll be doing

Client & Business Leadership

  • Acting as a trusted advisor to senior clients serving as the primary point of contact
  • Leading client by taking a consultative approach, delivering strategic insight and strong business thinking
  • Leading annual planning, scope definition, and 1 - 3 year growth strategies
  • Overseeing delivery of promotional sales windows, brand campaigns and organic social ensuring alignment with objectives and KPIs.
  • Staying current on industry trends to inform innovative client solutions

    • Cross Functional Leadership

  • Collaborating closely with internal teams including creative, strategy, and production
  • Acting as IAT lead, driving collaboration and setting the direction
    • Financial stewardship:
  • Accountable for revenue performance, and forecasting accuracy
  • Overseeing scopes of work, staffing models, and BCR governance
  • Identifying and unlocking organic growth opportunities

    • What you bring:

  • 10+ years of account management experience within an agency environment
  • Exceptional communication and interpersonal skills, particularly with senior stakeholders
  • Strong strategic thinking and problem‑solving capabilities
  • A deep understanding of brand, digital, and social ecosystems
  • QSR category knowledge or expertise
  • Strong financial acumen (forecasting, scopes, staffing models)
  • Collaborative, cross‑functional mindset
  • Results‑driven with strong attention to detail

    • Skills

    Account LeadershipAnnual PlanningBCR GovernanceBrand CampaignsBudget ForecastingClient ManagementCross-functional LeadershipDigital And Social EcosystemsGrowth StrategyIAT CoordinationIntegrated MarketingKPI AlignmentOrganic Growth OpportunitiesPerformance MarketingQSR Category KnowledgeRevenue ForecastingScope DefinitionStaffing ModelsStrategic Planning

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