Senior Engineer Infrastructure Operations

Position Summary

The Senior Engineer/Assistant Manager, Infrastructure Operations support the Infrastructure & Cybersecurity Lead to manage and oversee IT infrastructure, multi-cloud services, Microsoft 365, and end-user support across headquarters, manufacturing sites, and overseas offices, ensuring secure, reliable, and cost-effective operations.

The role connects business users, internal IT teams, and vendors, while supporting procurement, asset lifecycle management, and continuous service improvement.

Roles and Responsibilities

Infrastructure Operations

• Manage servers, storage, networks, cloud platforms, and end-user environments across headquarters, manufacturing sites, and overseas offices.
• Define and enforce group-wide infrastructure standards, architecture, security controls, capacity plans, and operational procedures from headquarters.
• Coordinate regional teams and vendors on incidents, maintenance, upgrades, migrations, technology refresh, and service improvement.

Multi-Cloud Management & Service Governance

• Support group-wide multi-cloud and hybrid governance from headquarters, ensuring consistent architecture, security, resilience, performance, and service standards.
• Oversee business-critical applications and services across regions, coordinating local teams, vendors, continuity planning, and escalation management.
• Consolidate cloud capacity, resource allocation, usage forecasting, budgets, and cost optimization to support enterprise priorities and management reporting.

Microsoft 365 Operations & Administration

• Administer Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Manage accounts, licenses, permissions, access controls, service health, and escalations.
• Maintain Microsoft 365 security, governance, compliance, performance, and availability.

End User Computing & Workplace Technology

• Manage & support End User Computing & Workplace Technology across headquarters, manufacturing sites, and overseas companies.
• Manage the deployment and lifecycle of computers, mobile devices, printers, peripherals, conferencing systems, and meeting-room technology
• Administer endpoints through Intune and related platforms, ensuring security and policy compliance.
• Maintain support standards and knowledge documents, and coordinate operations, maintenance, service delivery, and issue resolution with vendors.

IT Procurement & Asset Lifecycle Management Support

• Support procurement of hardware, software, cloud subscriptions, and IT services, including purchase requests, quotations, and related documentation.
• Coordinate with Finance, Purchasing, stakeholders, and vendors on approvals, delivery, warranties, and renewals.
• Maintain assets, licenses, subscriptions, and inventory records throughout allocation, transfer, replacement, and disposal.

IT Audit & Information Security

• Support internal and external IT audits by coordinating evidence, access reviews, control testing, remediation actions, and stakeholder follow-up.
• Apply information security practices across infrastructure and operations, including access control, vulnerability management, data protection, incident response, risk management, and policy compliance.

Documentation & Continuous Improvement

• Maintain infrastructure documentation, procedures, diagrams, inventories, and knowledge articles.
• Drive automation, standardization, service optimization, and process improvement.
• Keep current with relevant infrastructure, cloud, Microsoft 365, and industry practices.

The Tech Stack & Environment

• Cloud & Infrastructure: Multi-cloud platforms, enterprise networking, server and storage architecture.
• Microsoft 365 Ecosystem: Exchange Online, Teams, SharePoint Online, OneDrive.
• Identity & Endpoint Management: Entra ID, Microsoft Intune, mobile device management (MDM).
  
  

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related discipline.
• At least 5 years of experience in infrastructure operations, systems administration, or end-user support in an multi-national enterprise environment.
• Hands-on administration of Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Strong knowledge of Windows, Active Directory, endpoint management, networking, and cloud or hybrid infrastructure.
• Working knowledge of ITSM/ITIL processes and tools such as ServiceNow or Jira Service Management.
• Experience in managing 3^rd party implementation & support services in an effective manner.
• Experience supporting IT audits and a practical understanding of information security controls, risk, compliance, and remediation tracking.
• Strong troubleshooting, communication, stakeholder management, and customer service skills, with the ability to manage competing priorities.
• Fluent spoken and written Chinese and English, with the ability to support regional and overseas users.

Preferred Qualifications

• Relevant Microsoft 365, Endpoint Management, Enterprise Cloud (e.g. AWS, Azure, OCI), ITIL, infrastructure, or cybersecurity certification.