Senior Financial Analyst

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

• Partner across the finance team on monthly actual expenses versus plan, forecast, and prior year, with particular emphasis on non-headcount and vendor-driven spend.
• Enable efficient, accurate, and analyzed month-end close, re-forecast, and reporting cycles.
• Prepare variance analyses and drive root-cause explanations & solutions.
• Assist in building, maintaining and enhancing various financial models; build and refine supplemental models (e.g., vendor spend, contract renewals, procurement pipeline, 3-year model) to improve forecasting accuracy & long-term visibility.
• Prepare and present financial insights and recommendations to support business decisions, with a focus on cost optimization and spending efficiency.

• Serve as the primary FP&A partner to the Procurement function, providing financial visibility into vendor contracts, purchase orders, and spend commitments.
• Lead the development and maintenance of an expense management framework, including vendor spend categorization, cost center accountability, and spend-against-budget tracking.
• Identify and drive cost-saving and cost-avoidance initiatives across major spend categories (SaaS/software, professional services, facilities, travel & entertainment, etc.).
• Establish and monitor spend approval workflows and policies in partnership with Procurement and Accounting to strengthen budgetary controls.
• Track vendor consolidation opportunities, contract and usage compliance, and spend concentration risk, reporting findings to functional and finance leadership.

• Contribute toward monthly Board (MBR) and ELT reporting materials, with a dedicated section on expense trends and procurement initiatives.
• Lead the creation of monthly Budget vs. Actual (BvA) reports for functional leaders, including detailed summaries of key spend areas, vendor commitments, and upcoming initiatives.

• Act as a thought partner to business and functional leaders in developing budgets and forecasts, with particular ownership of vendor spend categories.
• Meet with Procurement to understand various spend needs, evaluate requests, and provide financial guidance.
• Independently manage ad hoc analysis requests from leadership and the finance team, translating findings into clear recommendations.
• Drive ongoing improvements to FP&A processes, tools, and documentation related to expense management and procurement workflows.

• Excellent analytical and problem-solving skills, with the ability to translate complex financial and spend data into actionable insights and recommendations.
• Strong communication and presentation skills, with the ability to influence non-financial stakeholders and drive adoption of spend controls and processes.
• Advanced proficiency in Microsoft Excel and financial planning software; hands-on experience with ERP systems required (NetSuite preferred).
• Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred.
• 5+ years of experience in financial planning and analysis, with demonstrated experience in expense management, procurement, or vendor spend analysis.
• Experience within a PE-backed SaaS organization is strongly preferred.
• Advanced proficiency in financial modeling, budgeting, forecasting, and variance analysis, including experience building spend/vendor management frameworks.
Direct experience partnering with or supporting a Procurement function (vendor evaluation, contract negotiation support, purchase order review) preferred