Senior Logistics Manager

For us, tech has never been about just hardware or software. It is about people. It is our meaningful relationships, deep expertise and practical knowledge in technology that drive what we do. We put our customers, our partners, and the environment at the heart of everything we do, and our people are the difference that make the difference.

At boxxe we understand, we collaborate, we simplify, we care, and we deliver; together we are making tech human.

What you will be doing

The Senior Logistics Manager is responsible for leading end-to-end logistics and operations across UK, international and third-party warehouse locations. This role ensures logistics activity is compliant, efficient and continuously improving across the supply chain. You will play a key role in fulfilment performance, regulatory and trade compliance, and supporting the business as it grows its international trading capabilities.

Key Responsibilities

• Lead, manage and develop the logistics team to ensure high performance, accuracy, accountability and excellent service levels, while creating a culture of continuous improvement.
• Oversee day-to-day logistics operations for both domestic and international shipments through our warehouses and third-party warehouses in the UK and abroad.
• Partner with wider operational teams to ensure smooth, compliant, and scalable logistics processes.
• Develop, maintain, and enforce standard operating processes for logistics and export compliance.
• Build and produce regular reporting packs for logistics, highlighting performance, volumes and customer experience.
• Strengthen and expand the preferred courier network to improve service levels, reliability, and geographic coverage.
• Educate our sales teams on the logistics services we can provide to maximise opportunities and enhance the customer experience.
• Design and implement data integration layers between logistics and third-party warehouses to improve data accuracy, automation and end-to-end visibility across the supply chain.
• Ensure all domestic and export activity, from quotation stage through to final delivery, is managed effectively.
• Ensure full compliance with UK and international trade regulations, including export controls, customs documentation, packaging, Incoterms, HMRC requirements, vendor requirements and destination-specific rules.
• Stay current with regulatory changes affecting IT hardware exports, including dual-use goods, sanctions and embargoes.
• Oversee preparation and accuracy of shipping documentation, including commercial invoices, packing lists, licences, certificates, and customs paperwork.
• Coordinate international shipments across multiple modes of transport, ensuring on-time, compliant dispatch and customer success.
• Monitor carrier performance, transit times and costs to support service improvement and cost optimisation.
• Evaluate current courier providers against cost, performance and customer service metrics to ensure they continue to represent best value and deliver the right customer experience.
• Build and maintain strong working relationships with freight forwarders, customs brokers, carriers and 3PL providers.
• Support our sellers with specific customer requirements, ensuring we demonstrate the best possible service and expertise.
• Negotiate service levels and support performance management of logistics partners.
• Collaborate cross-functionally with operations, commercial, sales, finance and customer teams to support demand, fulfilment and service excellence.
• Support internal and external audits, ensuring compliance with financial and trade requirements.

Requirements

Experience

• Proven experience in logistics, ideally within an IT reseller, technology distributor or hardware-focused environment.
• Demonstrated people management experience within logistics, warehouse and compliance teams.

Technical Skills

• Strong knowledge of UK export regulations and international shipping requirements.
• Experience using courier and logistics tools to book and manage deliveries through online portals, as well as supporting the creation and development of direct links into our ERP.
• Familiarity with NetSuite or other ERP/WMS systems (desirable but not essential).
• Ability to use government and authoritative sources to stay current with customs, trade, and regulatory changes.
• High attention to detail, particularly in asset tracking and documentation.

Soft Skills

• Confident communicator with experience managing external partners and service providers.
• Strong organisational skills, an analytical mindset and a commitment to accuracy and compliance.