Senior Manager, Content Delivery

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives.

What We’re Looking For:

The Senior Manager, Content Delivery oversees the end-to-end course implementation and operational management of online course presentations across the Executive Education portfolio for global university partners. This position ensures zero-defect platform setup, course cloning, cohort management, and strict quality assurance across all presentation lifecycles. By leading cross-functional delivery operations and driving continuous process improvements, this role guarantees operational continuity, academic integrity, and exceptional partner and learner outcomes.

Responsibilities Include, But Are Not Limited To:

• Presentation Setup & Delivery Operations
  • Lead end-to-end presentation setup, environment cloning, and master curriculum synchronization across live production platforms in alignment with Course Requirements Trackers.
  • Oversee module release schedules, access gates, and cohort calendars to uphold university partner operating standards.
  • Manage the configuration of gradebook algorithms, weighted evaluation criteria, and provisional grade release schedules to automate completion certification workflows.
  • Direct the integration of custom LTIs, third party educational technology tools, including identity verification modules and social annotation platforms.
• Cohort Dynamics & Active Launch Execution
  • Oversee dynamic cohort balancing, automated learner enrollment pipelines, and late-enrollment workflows across Class Groups, Small Groups, and Marking Groups.
  • Coordinate the automated deployment of instructional discussion threads, welcome posts, and collaborative prompts on behalf of academic facilitation teams.
  • Monitor post-launch group stabilization and execute manual group adjustments to maintain optimal facilitator-to-learner ratios.
• Governance, Quality Assurance & Escalation Management
  • Establish multi-tiered quality assurance protocols – including infrastructure, timeline, and peer-review gates – to guarantee zero-defect presentation launches.
  • Manage delivery risks, operational dependencies, and critical platform escalations to minimize impact on university partners and learner cohorts.
  • Audit production workspace environments prior to official launch dates to validate learner visibility, permission hierarchies, and forum post fidelity.
  • Drive accountability and effective engagement between 2U and third-party vendors on course build, delivery and escalation management.
• Operational Leadership & Process Optimization
  • Manage multidisciplinary content and technical product delivery teams, creating structure, accountability, and consistent execution across complex operational workstreams.
  • Champion continuous improvement initiatives, incorporating AI-assisted workflows and process enhancements to reduce turnaround times and increase operational capacity.
  • Develop strategic performance metrics, service level agreement (SLA) tracking, and executive reporting for senior academic and operational leadership.

Things That Should Be In Your Background:

• 6+ years of experience in online education operations, educational technology, or complex technical service delivery, with at least 3+ years in a management capacity.
• Bachelor’s degree in Business Administration, Information Technology, Education, or a related field required; Master’s degree preferred.
• Deep technical proficiency in Learning Management Systems (LMS), automated data pipelines, gradebook architecture, and LTI integrations.
• Demonstrated expertise in project management, SLA governance, process optimization, and senior stakeholder management within global higher education settings.

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide millions of learners and counting with access to world-class higher education, then join us – and do work that makes a difference.

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com.

About 2U

2U partners with the world's top universities and companies to develop and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, 2U delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, 2U transforms how top institutions deliver workforce-aligned online education, enabling professionals to advance without pausing their careers. Learn more at 2U.com.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.