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Point B

Posted 7 months ago

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Senior Manager, Perioperative Leader

ChicagoOn-siteFull-time

AI Summary

Senior Manager, Perioperative Leader leads complex client engagements in healthcare operations, overseeing multi-workstream programs and driving delivery, business development, and team mentorship.

About this role

Point B is a business innovation firm that takes the guesswork out of transformation.  We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead.  We're consulting done different. While others might say it, we live it—your success is our success. 
We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world-class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value.
When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs.
We're ready to start generating your future today.
JOB SUMMARY:
The Senior Manager is a client-facing role that leads complex business and technical engagements that help our clients solve their toughest business challenges. Senior Managers manage highly complex programs with multiple workstreams and impacts. In addition to high-quality delivery, the Senior Manager actively contributes to business development, provides quality oversight, and supports others’ professional development and career progression. Senior Managers may be staffed as a leader for one or more team-based engagements, but can also function as high-level individual contributors.

RESPONSIBILITIES:

Decision Making and Influence
  • Contributes to the development of the Service Line
  • Guides strategic and tactical decision making at an engagement level
    • Client Service Delivery
  • In collaboration with Client Leaders, Project Leads, and Engagement leaders,operates as a client’s adviser and partner through all phases of an engagement; operates effectively at the highest levels of our clients
  • Adapts program application and execution to different client situations
  • Leads and manages the strategic and tactical elements of the full lifecycle of complex, cross-functional initiatives and drives decision-making throughout the process to move the work forward
  • Develops and manages complex program structures, schedules, budgets, resource plans, and other key project deliverables
  • Identifies potential risks, develops mitigation strategies and recommends key decisions for complex program
  • Delivers quality oversight of engagements and provides informal and formal development feedback to associates on their engagement
  • Builds strong partnerships through effective collaboration with client and internal stakeholders
    • Business Development
  • Develops deep knowledge of firm and client businesses. Builds and maintains professional network with clients, partners, and stakeholders
  • Collaborates with Client Leads to drive extensions, and new business opportunities by identifying (extension, expansion, adjacent) opportunities, architecting solutions and contributing technical subject matter expertise. Often focuses on deal architecture and closure
  • Supports proposal development, including writing technical sections, defining project scope and estimating project effort. Develops and leverages tools and practices that bring Service Line expertise to the sales cycle in rapid and repeatable ways
    • Leadership
  • May be expected to serve as a 1:1 Coach
  • Collaborates with Project Officers and engagement leaders to provide feedback to their 1:1 Team Members
  • Designs, coaches, and drives the success of team and Team Members
  • Coaches and mentors others in developing new skills and growing their careers
  • Delegates effectively to create leverage and opportunities for the team to grow and develop on the job, including core delivery and business development skills
  • Consistently demonstrates and lives Point B values
    • Intellectual Capital
  • Builds and maintains technical knowledge and expertise of one or more capabilities
  • Demonstrates thought leadership internally and externally (e.g., publishing, speaking at conferences, leading webinars)
  • Stays current in domain area trends; conducts benchmarking and research; understands best practices and changes (i.e. laws, regulations, etc.)
  • Other duties as assigned

    • REQUIRED QUALIFICATIONS:

  • B.A. or B.S. degree required
  • 10+ years of experience
  • Ability to work on-site as requested
  • Ability to work remotely
  • Ability to travel up to 80%
  • Ability to work non-standard work hours as necessary

    • DESIRED QUALIFICATIONS:

  • MBA desired
  • Proven ability to lead complex engagements
  • Experience coaching or mentoring others on day-to-day development and career progression
  • Experience serving as an advisor to senior business leaders
  • Consulting experience
  • Cross-industry experience highly desired, or deep experience in a strategic industry
  • Experience with technology, systems implementation, PMO, operations, and/or process improvement desired

    • JOB SPECIFIC QUALIFICATIONS

  • B.A. or B.S. degree required; preference in engineering, healthcare administration or clinical/nursing
  • Provides comprehensive perioperative services experience across inpatient, outpatient, and ambulatory surgical center settings, encompassing the full surgical continuum from pre-op to post-acute care
  • Experience analyzing, designing, and implementing process improvements in clinical environments to increase efficiency, enhance productivity, reduce cost, and mitigate operational risk
  • Experience with multiple hospital operations leadership roles
  • Preferred direct perioperative and/or ambulatory surgical center leadership role

    • Skills

    Ambulatory Surgical Center OperationsClinical Process ImprovementCost ReductionEfficiency ImprovementHealthcare OperationsLeanPerioperative ServicesPMOSix SigmaSystems Implementation

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